Sanford Health Knoxville , TN 37902
Job Title: Store Operations Assistant Manager | Profile | Knoxville #1
Department : Profile
Job Schedule: Full Time
Hours Per Shift: 8 hr
Must remain skilled in developing trust and building rapport with current and/or potential members while supporting an environment free of discrimination and bias. Demonstrates excellent skills in customer service, enthusiasm, compassion, teamwork and empathy.
Possesses strong work ethic and dedication to continued learning, including participation in monthly staff meetings and obtaining required units of Profile ongoing education credits. Possesses computer skills including Microsoft Word, Excel, Outlook and web navigation, especially the Profile Member and Coach app. Operates Point of Sale, member management and phone systems.
Provides one-on-one and/or small group coaching sessions to members of the Profile Weight Management program. Delivers evidence-based protocols, reinforcing the value of using meal replacement products for weight loss and weight maintenance, as designed by the Profile Clinical Advisory Board. Possesses motivational interviewing skills to retain member and assist them with healthy lifestyle modification.
Respects confidential information of Profile members and Profile business statistics. Promotes the culture of learning as established by the store manager and Profile Headquarters. Mentors Associate Coaches and/or Coaches as assigned by manager, including regular auditing, sit ins, and 1:1s with consistent feedback.
Follows up with Coaches as needed with development plans. Assists colleagues as an in-store coaching resource. Regularly presents education at staff meetings.
Establishes and maintains advanced understanding of the Profile program. Displays ability to take initiative. Assists the manager and other personnel with the daily operations, ensuring smooth success of a Profile store.
Assists with inventory management, P and L statements and identifying opportunities for member growth and referrals. Helps to track program effectiveness including retention of members, weight loss averages, and revenue analysis with KPIs. Provides leadership, supervision and support to the Profile Coaches.
Demonstrates ability to train, organize, standardize and optimize workflow relative to delivery of care to the Profile members. Attends local and enterprise development meetings, mostly via virtual meeting rooms. Contributes to store business development strategies.
Practices BD using up to date/best practices implemented by Profile HQ. Introduces and effectively encourages prospects to attend orientation meetings. Understands the details of the Profile Plan in order to effectively encourage participation in the program.
Adheres to organizational quality management processes and practices. Assists in creating an incentive plan to encourage new business growth and development.
Communicates well downward, upward, and outward. Delivers customer value within parameters of profitability and other targets. Establishes and maintains credibility with clients and teammates.
Explains previous and current client perception of services. Identifies and documents specific problems and resolution alternatives. Promotes a team culture that balances individual initiative and team collaboration and sharing of successes.
Researches client base for a better understanding of customer wants and needs. Seeks challenging opportunities or assignments to grow and develop one's own knowledge, skills and abilities.
Achieve and maintain Profile Coach Certification. Bachelor's degree or six years of applicable experience required. Business management experience prefered.
About Sanford Health:
At Sanford Health, we are dedicated to the work of health and healing.
Every day, we show that commitment by delivering the highest quality of care to the communities we serve.
We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to research, education and community growth.
We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.
We continuously seek new ways to achieve our vision of improving the human condition here in your community,
across the region and around the world.
The entire team at Sanford Health recognizes the value of healthy families and communities.
We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application,
please call 1-877-673-0854 or send an email to firstname.lastname@example.org .
In compliance with federal law requiring employers to verify new employees' U.S.
employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf or here for Spanish Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf .
Job Function: Profile
Job Schedule: Full Time
Req Number: req24195