Store Office Administrator

We have been in business for 110 years and we are proud to be a subsidiary of Berkshire Hathaway. Ben Bridge Jeweler has thirty-six store locations across the United States. We are committed to serving our customers with quality jewelry that will be a memorable experience for generations. Jewelry is more than just an adornment. It is a means of expression, love, personality and history. Its meaning only grows with time. We don't sell to a customer just once; we want to be their jeweler for life!

Ben Bridge Jeweler's store in Alderwood Mall is looking for a Office Administrator to join our team.

Job Summary:

Store Office Administrator is responsible for overseeing administrative and store operations to support both the General Manager and sales staff, meeting both store and corporate requirements.

Primary Duties and Responsibilities:

• Daily receive and ship merchandise, check-in and process all customer inbound jobs, track Rolex job status for in-store and factory repairs.

• Intakes watch and jewelry repairs. Creates service estimates and service invoices for all repair jobs processed through store.

• Communicates with customers to provide all pending job estimates for repairs, Rolex repair job status, service confirmations, and service delays.

• Provides status on pending or in-process jobs for sales associates, watchmaker/watch tech, and store managers. Communicate with store associates regarding service delays.

• Maintains a working knowledge of the organization, job flow, and job turnaround expectations.

• Prepares invoice reconciliations for services, spare parts, and tooling.

• Reconciles transfers and blow backs.

• Delivers customer repairs and collects payment. Follows up with customer to ensure they are satisfied with the service within 10 days.

• Inspects and cleans customers' jewelry.

• Assists with maintaining accurate inventory of all merchandise and ensuring merchandise security.

• Answers incoming inquiries in the shared store Inbox ensuring all communications to corporate departments provide needed information and resolve issues.

• Coordinates all meeting planning with internal and external contacts for store trainings, vendor visits and store events.

• May hold additional responsibility as a Key-holder responsible for physically opening and closing the store. Directs business opening and closing procedures. Responds to alarm calls and is available for after-hours maintenance.

• May assist in administrative tasks as assigned by manager.

• Performs basic housekeeping, such as vacuuming carpet, cleaning display surfaces, cleaning merchandise, and washing windows.

• Other duties as assigned.

Education and Experience:

• High School diploma or equivalent education

• Minimum 5 years of experience in customer service

• 1 - 2 years or working in a retail environment; fine jewelry or luxury experience is desired

• GIA certifications or equivalent are a plus.

Knowledge and Skills:

• Operate point of sale (POS) system to take payment or obtain credit authorization.

• Ability to functions autonomously and work independently on a variety of complex and diversified assignments and special projects.

• Excellent written, verbal and interpersonal communications skills

• Proficiency in Microsoft Office (Outlook, Word, Excel, )

• Strong attention to detail and high integrity

• Self-starter with the ability to work independently and as an active team player.

• Flexible, adaptable, and comfortable with difficult conversations

• Strong time management, organizational skills, mindfulness, follow through and ability to prioritize.

• Flexibility with work schedule including evenings, weekends and holidays

Range: $27.88 - $32.69 per hour

Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.

The full-time schedule is designed to provide flex staffing during key events and peak selling times. As a full-time associate, you will be eligible for health and welfare benefits in addition to an annual bonus. Other benefits include employee merchandise discounts, paid training and paid time off, such as: vacation, holidays, bereavement and jury duty. In addition to our medical, dental and vision insurance, Ben Bridge Jeweler also offers a 401(k) plan with a company match.

Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law.