Store Mgr I (Us)

TD Bank Group Bristol , CT 06010

Posted 2 months ago

Job Requirements

  • 4-year degree or equivalent experience

  • 3+ years related experience required

  • Supervisory or leadership experience required

  • Excellent verbal and written communication skills

  • Demonstrated ability to provide Legendary Customer Service

  • Proven sales ability and business development skills, including ability to conceptualize and implement strategies

  • Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives

  • Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external Customers

  • Small Business lending experience preferred

  • Previous consumer and residential lending experience preferred

  • Knowledge of Bank product lines and services as well as an understanding of Store operations and security

  • Demonstrated ability to lead and motivate team members

  • Proven knowledge of Microsoft Office suite

  • Proficient in expense management

  • Notary License (Preferred)
    Job DescriptionThe Store Manager I develops and manages an account portfolio including: Deposits, loans, fees and expenses (commercial, small business and consumer). The Store Manager I leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through sales management. This job coaches and develops the store team, ensuring ongoing training, performance management and talent development, and is responsible for overall performance of the store through all Store Sales, Service and Supervisory Personnel. The Store Manager I promotes the TD brand through active leadership within the community.

  • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

  • Accountable for achieving an overall Legendary Customer Experience in the Store

  • Serves as Small Business Advocate for the Store through active engagement in the local community and cultivating Center of Influence (COI) relationships

  • Proactively reaches out to Small Business Customers and Prospects to develop and deepen relationships through needs-based conversations

  • Makes quality referrals to appropriate partners

  • Originates loan applications, handles Conditions of Lending and conducts loan closings

  • Ensures team members fully complete required training prior to servicing Customers

  • Responsible for the Operational Standards of the Store, including but not limited to, cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety

  • Leads by example and coaches team members to focus on Customer Experience, by having needs-based conversations and offering financial solutions to meet our Customers' needs

  • Accountable for achieving both Store and individual performance metrics
    Employment TypeRegular

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Store Mgr I (Us)

TD Bank Group