Store Manager

Job Title: Store Manager

Department: Store Team

Reports To: District Manager

Effective Date: Updated August 2021

POSITION PURPOSE

The Store Manager is responsible for all store functions associated with running a store location to achieve sales, service, customer satisfaction, and profitability goals

JOB DUTIES & RESPONSIBILITIES

• Maximizing personal and store sales results (measured hourly) in a competitive high-pressured sales environment through selling, merchandising, maintaining and covering zones.

• Running a sales floor involving moving throughout store motivating and training staff, speaking with and selling to customers and conducting store projects.

• Responsible for store's profitability.

• Monitor inventory levels, facilities and other assets.

• Minimize loss through team motivation, customer service and managing operations.

• Manage payroll through writing schedules based on allotted hours that maximize sales results based on team and individual strengths.

• Analyze store-level reports and identify new strategies for maximizing results.

• Guide Assistant Managers and Sales Associates as you recruit, hire, and develop a diverse and talented team.

• Participate in Zumiez marketing and training events.

• Develop top performers and consistently evaluate performance using Zumiez tools and programs.

• Ensure implementation of visual merchandising standards.

• Grow the Zumiez sales culture within the store, including the Zumiez selling process, ensuring that service is prompt, knowledgeable and that customer expectations are met.

• Participate in Zumiez marketing and training events.

• Other duties and project as assigned based on company and store needs.

JOB REQUIREMENTS & QUALIFICATIONS

• Successful retail management experience.

• Collaborative team leadership approach.

• Proven ability to understand and drive store profitability.

• Demonstrated ability to set standards and hold team members accountable.

• Dynamic leadership skills with the ability to recruit, hire, train, lead, motivate, retain and develop future leaders.

• Excellent problem-solving ability and communications skills.

• Ability to develop and maintain open and positive relations within the local community.

• Commitment to outstanding customer service.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Ability to move in and around stores to access, or position merchandise.

• Ability to climb ladders.

• Ability to move or lift freight boxes weighing up to 50 lbs.

• Availability to travel 10-15 days each year and ability to work any day of the week.