Want more than just a job? Join Forever 21's Retail Operations Team and showcase your fashion retail skills while working with our exceptional retail staff!
Position: Store Manager
Department: Remote-Store Operations
Reports to: District Manager
Direct Reports: Yes
FLSA Status: Non-Exempt
Location: 10300 W. Forest Hill Blvd., Ste 191, West Palm Beach, FL 33414
The Store Manager (SM) will provide leadership and direction to the entire store team, exuding excitement and professional presence. The SM will oversee all aspects of store performance through sales management, operational and personnel functions, as well as store visual aesthetics and environment. By initiating long-term strategies and company initiatives, the SM will also ensure maximum productivity, profitability, operational excellence and compliance with company procedures.
Utilize strong decision making skills and discretion to establish business objectives and strategies
Create and foster a culture that ensures the customer is the focus of all activities
Oversee and maximize store volume and profit in accordance with store/company goals through excellent staffing, superb customer service and attention to detail in a fast paced environment
Ensure service, merchandising, operational standards and Company Credit initiative are met through company-defined practices and processes
Monitor results by creating short-term and long-term strategies, processes, and events that ensure a positive in-store experience for both our store team and customers
Lead talent selection, training, coaching, engagement, retention, and recognition initiatives for all store employees
Address performance by initiating and administering action plans for all store employees
Define personal leadership development by utilizing company tools and programs, while also actively seeking feedback from the team members, peers, and leaders
Plan and promote the daily schedule of employees and the business which can include Kronos, staff schedules and payroll budgeting.
Spend at least 60% of the shift performing Leader on Duty tasks