A Victoria's Secret Store Manager is a values-based leader that delivers exceptional customer and associate experiences to grow top line sales. The Store Manager leads store performance though our core values of The Customer Rules, It Matters How We Play the Game, Inclusion Makes Us Stronger, and Passion Leads to Success.
Primary Responsibility: The Store Manager has the primary responsibility of driving total store results in Sales, Shrink, Turnover, and Payroll Management though coaching and development of the entire store team. In addition, the Store Manager owns the overall store and ensures operational excellence.
Direct Reports: Assistant Store Manager(s), Manager(s), Supervisor(s), Bra Fitting Specialist (select volume), Sales Specialist (select volume), Sales & Support Generalist (select volume)
To perform this job effectively A Store Manager must be able to perform all the responsibilities satisfactorily.
Sales Growth to Last Year
Culture and Customer:
Owner of Associate Opinion Survey.
Leads Positive Associate Relations (PAR) practices.
Owns associate retention strategies.
Personally demonstrates and provides coaching to total store through selling behaviors and observations in all zones (selling floor, cash wrap, fitting room, and non-sales area) and building customer loyalty.
Driver of the talent life cycle for total store and personally executes for direct reports. Talent Life Cycle actions include selection/interviewing, onboarding, coaching/performance management, succession, reward and recognition, and culture/engagement.
Acts as final decision maker for all hiring decisions within the store.
Schedules and leads performance management for direct reports (Annual, Mid-year, Monthly Touch points) and oversees total store execution of performance management.
Responsible for total store execution of associate observations and monthly performance reviews.
Identifies succession for each leadership role within the store and co-creates individual development plans for direct reports.
Schedules required brand initiatives and strategies, Sales Education, Launches, Events, Brand Promotions, and Product Testing for entire store.
Schedules brand guide planning, mapping and execution.
Executes all workforce management requirements including; schedule creation, entering in events/fixed schedules, editing, and posting.
Inspects associate availability, scheduling practices, and zoning of total store.
Primary owner of Asset Protection (AP).
Complements Monthly AP Assessment and drives a weekly AP focus.
Shares Key Performance Indicator reporting and builds capability of entire store team around physical inventory outcomes.
All leadership roles at Victoria's Secret are responsible for:
Leading and demonstrating the company values within the store at all times.
Leading the entire sales floor while assigned to the role of Customer Sales Lead (CSL) and ensuring the team is delivering the best buying environment for the customer.
Gaining business insight by reviewing total store results daily, weekly and monthly and linking behaviors to actions.
Upholding positive associate relations that lead to engagement in the brand and the team.
Executing store opening and closing procedures and recovery.
Reinforcing store strategies to reduce shrink and build personal capabilities in asset protection.
Effectively managing and controlling expenses.
Previous experience leading leaders and associate teams
Demonstrates ability to improve customer satisfaction and drive customer loyalty
Proven ability to effectively delegate, follow up and communicate with all levels of the organization
Demonstrates ability to manage complex and competing priorities with time management and organizational skills
Demonstrates ability to assess talent, coach, develop and manage performance
Demonstrates business acumen with strong strategic and analytical skills
Demonstrates excellent visual merchandising skills
Ability to work nights, weekends, holidays, and during non-business hours
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.