Requisition ID: 76412
Store #: 000372 LensCrafters
At LensCrafters, we love eyes and we care about the people behind them.
LensCrafters is the largest optical retailer in North America with 900+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 30 years.
With a career at LensCrafters, you'll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, you'll be helping people look and see their best.
The overall mission of the Store Market Manager ("SMM") is to be a leader and business owner within the marketplace and LensCrafters. The SMM establishes LensCrafters as the premier destination for all vision needs within the community, gains market share, drives topline and profitability growth, delivers key performance metrics through the brand proposition ensuring flawless execution of superior customer and patient experience, establishing high standards of performance and operational excellence through exceptional high performing talent and adherence to all policies and procedures.
MAJOR DUTIES & RESPONSIBILITIES
Drive quality and improvement to meet or exceed all key performance indicators
Ensure LensCrafters is known as the leading optical provider within community/market
Demonstrate deep understanding of retail business and the capability to transfer knowledge to superior sales and business results
Exhibit strong business acumen centered on continual improvement and execution of Best Practices for growth
Propose and execute business plans to maximize sales and profit, identify root cause of issues and address recovery opportunities
Lead a team through strong knowledge and skills regarding customer relations and deliver unsurpassed Customer Experiences
Manage store profits and expenses
Consistently establish clear expectations, train, coach and develop team to perform the job with excellence and accountability
Recruit and select high caliber, success-oriented talent and create talent pipeline for succession planning
Follow workforce management guidelines to optimally staff store, ensuring the right level of talent is scheduled appropriately based on the needs of the business
Execute visual directives to achieve a consistent company message and high standards.
Effectively lead Doctor of Optometry co-planning business meetings
Leverage insurance plans with local companies and attend local health fairs
Adhere to and ensure team compliance of team to Company policies and procedures
Perform administrative duties to include cash, payroll, inventory management, technical application and understanding
Ensure all Company approved safety programs are implemented and maintained
Work weekends and evenings in support of the business needs, taking responsibility for the optimal running of the store and ensuring goals are met
High School graduate or equivalent
4+ years management/supervisory experience
A proven track record of delivering results and positive growth
Excellent business and financial acumen including operational analysis
Comprehensive knowledge of retail operations, processes and policies
Strong basic math skills
Familiarity with cash register, computers and calculators
Must be able to communicate in English
College degree or equivalent
Previous experience in leadership position within retail and customer service
Knowledge of basic optics
Knowledge of current store merchandise
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at 877-589-8253 (513-765-2256 outside of US) or email TalentLuxottica@luxotticaretail.com
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Retail Management Sales, Retail, Manager Retail Management
The Luxottica Group