The Store Manager is responsible for leading store teams in driving sales, brand loyalty, providing exceptional guest service as well as developing and retaining their talent. This position has full accountability for the key financial results of the store and is responsible for the overall leadership and development of the store by building a high-performing team that is dedicated to achieving results and supporting company strategies. The Store Manager has a direct reporting relationship to the Regional Manager of Operations.
The Store Manager will lead 70-100 store team members while responsible for executing all company policies, programs to include: merchandising, guest service, health and safety, loss prevention, training and development, and human resources. The Store Manager will demonstrate a high level of ownership for all things within the 4 walls of their business.
Demonstrate and direct the store team to provide outstanding guest service in an environment focused on sales
Train, develop, counsel, mentor and motivate all team members in a manner which builds and sustains a high performing team and minimizes turnover
Maximize productivity and efficiency through accurate and timely scheduling following all work rules, laws and regulations.
Set and achieve the highest standards in retail execution focusing on maximizing sales and gross profit
Understand and manage the finances of the store
Utilize reports and metrics to make sound business decisions
Forecast and maintain store staff by collaborating with Talent Acquisition and Training in the sourcing, selecting, orienting, and on-boarding team members
Maintain the cleanliness of the store through utilizing programs, assigning tasks and following up on the store cleaning schedule
Establish and maintain a positive work environment, which encourages an exceptionally high level of the store morale. Focusing the team members on creating an environment built on team work and inspiring a "one team" mentality
Follow all company guidelines and procedures, to include but not limited to, integrity, safety and sanitation
Demonstrate advanced product knowledge; maintain awareness of new products, programs and procedures, and educate team members and guests on products through sampling
All other duties as assigned
Operates with a strategic mindset
Able to articulately and effectively present information and respond to questions from managers and guests effectively
Ability to understand and interpret moderately complex financial reports
Has broad knowledge and perspective of retail landscape
Can inspire and motivate associates, managers and entire teams
Demonstrated ability to train, coach, mentor, and develop Assistant Store Managers and Department Managers by quickly identifying skill gaps and development action plans in order to ensure their ability to rapidly advance and gain knowledge of The Fresh Market
Demonstrated ability to work with computers and computer based programs, to include but not limited to, ordering, sign creation, scheduling, forecasting, budgeting, business analysis, inventory and email communication
Demonstrated ability to plan and organize store operations through the use of delegation skills
Demonstrated level of empowerment to solve guest complaints and develop team members to do the same
Bachelor's degree in business or related field preferred
3 to 5 years' experience as a specialty retail store manager in relevant traffic, volume and unit intensity. Perishable experience preferred.
Sound business acumen and principles; including retail sales and financial responsibility
Physical Capabilities / Job Demands
Continuously (67%-100% of the work shift)
Carry 0-10 lbs.
Repetitive use of hands
Frequently (34%-66% of the work shift)
Lift 0-10 lbs.
Bend and Reach
Occasionally (Up to 33% of the work shift)
Lift 11- 50+ lbs.
Carry 11-20 lbs.
Push and Pull
Squat, Climb and Balance
Physically present at the workplace/store and in strict adherence to the Company's attendance and punctuality requirements
The ability, open availability, and willingness to work a flexible schedule to meet the needs of the store are required, including, but not limited to, weekend, day, evening, and overnight and holiday work, as needed to meet the demands of the store
Exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)
At The Fresh Market we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. The Fresh Market hires and promotes individuals solely on the basis of their qualifications for the position to be filled. The position covered by this is expressly declared to be 'at will,' meaning the Company has the right to terminate the incumbent's employment at any time, with or without cause. Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon by any team member. Any change to this 'at will' employment status must be in writing and signed by the company designated personnel.
The Fresh Market