Starbucks Crystal Mall
The primary purpose of this role is to manage a Starbucks store within a Simon Mall. As a Store Manager, your Starbucks store will be an important part of the local community. You'll help your store partners make connections with the customers they see every day. You'll lead your store's operations, staffing, customer satisfaction, product quality, financial performance and team development. Best of all, you'll help your team create a welcoming environment. Starbucks is consistently rated as a great place to work and the people here love what they do.
The successful candidate's responsibilities will include, but not be limited to:
Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
Displays a "customer comes first" attitude by training and holding partners accountable for delivering legendary customer service.
Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
Planning and Execution
Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.
Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
Solicits customer feedback to understand customer needs and the needs of the local community.
Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.
Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Retail Implementation departments.
Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
Partner Development & Team Building
Required Knowledge, Skills and Abilities
Ability to manage store operations independently
Ability to manage effectively in a fast-paced environment
Ability to manage multiple situations simultaneously
Ability to manage resources ensuring established service levels are achieved at all times
Knowledge of customer service techniques
Knowledge of supervisory practices and procedures
Organization and planning skills
Strong operational skills in a customer-service environment
Strong problem-solving skills
Ability to communicate clearly and concisely, both orally and in writing
Strong leadership skills, with the ability to coach and mentor others
Ability to plan and prioritize workload
Ability to handle confidential and sensitive information