Job Title: Store Manager
Location: Retail Grocery Location
Position OverviewThe store manager will effectively lead, manage and develop overall store operations and associates to execute best practices and maximize sales and profitability. This role will create a shopping and working environment that exemplifies the company's commitment to and vision of service, quality and neighborhood partnerships. This position will create a strong company bench by identifying and developing individuals' skills and abilities.Primary Responsibilities & Accountabilities
Communicate, lead and empower teams to deliver a great shopping experience for our customers in alignment with the company's vision, goals, expectations and policies while maintaining open communication channels for ideas, suggestions and feedback.
Delegate authority, responsibility and accountability to managers and assist the store manager in creating a coordinated, motivated management team.
Demonstrate and role model exceptional customer service exceeding customer expectations; ensure associates greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly and business-like manner in order to promote the company image as a service-oriented operation.
Manage the fiscal budget, in-stock, inventory, shrink, expenses including labor and supply management and cash control with a high level of integrity, urgency and responsibility and within the best interests of the organization.
Maximize sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning to department managers and associates; analyze P&L for business opportunities determine areas for improvement and communicate finds store status and plans of action with district manager.
Monitor and analyze the internal and external business environment and manage the store's competitive response.
Manage facility assets including promptly addressing maintenance and safety issues and daily maintenance of floor conditions.
Ensure store operations are consistent with all aspects of federal, state and company health, safety and sanitation codes.
Recruit, interview and hire the best-qualified applicants through pro-active and consistent recruitment techniques, within company established compensation guidelines; ensure new associates receive proper orientation and training and conduct regular evaluations of direct and indirect reports.
Exercise ability to reprimand or terminate associates when necessary; or effectively recommend same.
Manage, support and develop managers through feedback, praise, and recognition; ensure adherence to all state and federal employment laws and company policies and procedures through partnership with human resource and legal department support staff.
Train and coach department managers on all KPIs, product processing, customer service, product knowledge, suggestive selling, safety and sanitation; conduct weekly meetings to discuss departments' progress, financial results, recommendations and training enhancements.
Provide guidance in product and supply ordering, equipment setup, department organization and vendor assistance.
Use initiative, ingenuity, creativity and good judgment to act on opportunities and issues as they occur within the store location; teach and advise department managers on sound decision-making principles and application in daily operations.
Evaluate and ensure the location is properly stocked and merchandised in accordance with the needs of the community; educate associates on the effect of market area conditions and seasonal variations on product and sales.
Manage neighborhood partnerships by leveraging corporate resources and strategies; develop and maintain a positive image by participating and partnering in community events.
Establish and maintain a professional working relationship with customers, associates, schools, vendors, suppliers and regulatory agencies.
Ensure all policies, programs and directives are communicated and executed in a positive and timely manner.
Perform other job-related duties as assigned.
Must be 21 years of age.
High school diploma or equivalency.
One (1) year experience as a SEG assistant store manager or two (2) combined years consistent achievement of highly distinguished business results as a service and center store area manager; or five (5) years management experience in supermarkets, retail, restaurants, hotels or general business.
Ability to read, write and speak English proficiently.
Ability to understand and follow English instructions.
Authorization to work in the United States or the ability to obtain the same.
Successful completion of pre-employment drug testing and background check.
Bachelor's degree in business or related field; or equivalent experience.
Consistent achievement of highly distinguished business results as a SEG assistant store manager in multiple locations with varying volume levels; or three (3) years proven leadership as a store manager.
Lives the Valuesby embracing the essence of the company demonstrating a commitment to the company's goal and values.
Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
Business-drivenshowing passion for the business, delivering results consistently.
Customer-orientatedby passionately demonstrating that the customer comes first always by putting the customer's needs above all else.
People Passionthrough consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
Compliance with all company policies and procedures.
Compliance with management guidelines schedule.
Possession of Food Safety Certification or the ability to obtain same within 180 days of placement.
High standard of integrity and reliability.
Demonstrated strong customer service skills, effectively addressing customer issues and controlling business impact.