The Shoe Carnival Store Manager assists the General Manager with the daily operations of the store and carries store keys to perform opening and closing responsibilities.
Demonstrates Total Customer Service Standards and leads by example.
Participates in managing overall store operations to meet and exceed sales, operational, and liquidation goals, and store and department standards.
Identifies safety concerns, resolves customer issues, and follows Loss Prevention guidelines to deter theft and manage mismates.
Makes smart hiring decisions by assisting with active recruiting, interviewing, and hiring the highest caliber associates available for in store needs.
Trains and develops associates for growth in a manner that increases sales, ensures customer satisfaction, and maintains training compliance.
Assists with delegating daily tasks to ensure productivity, provides conflict resolution, and coordinates meals/breaks.
Assists with timely administration of progressive discipline, timecard punch edits, store schedules, report review, and communication.
Ensures all claims of harassment and discrimination are immediately reported.
Ensures that stores are cleaned, maintained, and merchandised in accordance with company standards.
Supervises and ensures compliance of all cash handling procedures and provides overrides, performs safe and till counts, and reconciles cash settlements.
3 years of supervisory experience or Bachelor's degree.
Excellent verbal communication skills.
Excellent active listening skills.
Excellent leadership, sales and customer service skills.
Ability to execute the concept by understanding and applying report(s) information.
Ability to successfully complete Key Carrier Certification exam within 60 days of hire or prior to promotion and General Manager Certification exam within 18 months of hire or promotion date.
Ability to manage, train, and mentor associates to assure company standards and processes are met.
Ability to work flexible schedules including nights, weekends and holidays.
The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:
Paid Time Off (Vacation & Sick Time)
Comprehensive Medical, Dental, & Vision Benefits
Flexible Spending Accounts
Life, Disability, and Voluntary Benefits
Employee Assistance Program
401(k) Retirement Plan
Employee Stock Purchase Plan
Employee & Family Discounts
Shoe Carnival, Inc.