Store Manager

Sears Hometown & Outlet Muskogee , OK 74403

Posted 3 weeks ago

The Store Manager oversees all sales and daily operations of the store, while managing a team of full time and part time hourly associates. The Store Manager is responsible for the overall financial performance of the store, including achieving planned sales, margin, and cost recovery goals. Additionally, the store manager is accountable for customer satisfaction, associate morale, and inventory management.

Responsibilities & Duties:

Driving Sales and Store Performance:

  • Leads the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, and inventory shrinkage

  • Accountable for maximizing Protection Agreements, fabric protection, leasing, credit, and other miscellaneous income opportunities within store

  • Meets sales goals by motivating, mentoring, and providing feedback to associates

  • Meets and maintains their personal sales target

  • Manages the overall customer experience, including online customer reviews

  • Leads by example with the selling processes; ensures performance standards and operational processes are achieved

  • Partners with Regional Sales Manager to address business opportunities

  • Leads the delivery operation to ensure achievement of business goals in margin and customer experience

Managerial:

  • Hires and maintains an active and productive sales force, warehouse team, and delivery team; Selects, coaches, and develops a diverse high-performance team

  • Acts as a role model within the unit for abiding by and holding others accountable for the Code of Conduct and overall business practices

  • Manages all in-store Human Resources processes including staffing, training, and reporting performance/behavioral issues; assists in action plans to improve performance in a timely manner

Administrative:

  • Creates scheduling policies that keep the sales floor and warehouse properly staffed

  • Ensures store presentation standards are maintained at company expected level

  • Provides a safe working environment for both associates and customers by adhering to company shrink and safety standards

  • Ensures that the store operates in full compliance with applicable laws, regulations,

and company ethic policies

  • Completes paperwork related to entering trucks and confirming pickup/delivery dates

  • Ensure data integrity of physical and systemic receiving process and reverse flow process

  • Maintains inventory accuracy at all times and with inventory scans; manages online order fulfillment process

  • Manages opening and closing procedures; including taking cash deposits to bank

  • Manages all other store operations, pricing, and inventory management processes

  • Performs other duties as assigned

Qualifications:

  • Educational: High School Diploma or Equivalent required, Bachelor's Degree preferred

  • Experience: 3-4 Years of Related Experience or previous experience as a Sales Associate preferred

  • Ability to work a flexible schedule, including evenings and weekends

  • Must be able to lift at least 50 lbs.

Preferred Skills:

  • Strong leadership, coaching, and associate development skills

  • Excellent customer service and communication skills

  • Persuasion, negotiation, and closing skills

  • Overall computer literacy

  • Strong drive for results

  • Ability to manage multiple priorities simultaneously

  • Knowledge of retail business and store operations

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