Store Manager

Ross Stores, Inc North Little Rock , AR 72199

Posted 2 weeks ago

Welcome to Ross Stores, Inc., where our differences make us stronger At Ross and dd's, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

GENERAL PURPOSE:

Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity.

ESSENTIAL FUNCTIONS:

General Operating Requirements:

  • Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

  • Analyzes Store reports to evaluate controllable expenses and overall Store performance.

  • Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.

  • Ensures proper scheduling of Associates to meet business objectives.

  • Accepts special assignments as directed by Leadership.

  • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.

Organizational Development:

  • Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.

  • Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a timely manner.

  • Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.

  • Ensures compliance with Ross personnel policies and procedures.

  • Manages Associate Relations issues, consulting with the District Manager as needed.

  • Ensures compliance with all State, Local and Federal regulations.

Expense Control:

  • Leads all expenditures to be within budget.

  • Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.

Maintaining a Safe & Secure Environment:

  • Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.

  • Ensures all Associates understand and can execute emergency operating procedures.

Customer Service:

  • Treats all Customers, Associates, and other leaders with respect.

  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.

  • Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.

  • Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.

Personal and Store Brand:

  • Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.

  • Represents and supports the Company brand at all times.

  • Manages Store to ensure a clean, neat, easy to shop environment.

  • Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.

Merchandise Processing and In-Store Marketing

  • Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.

  • Ensures merchandise is presented and organized according to Company merchandising guidelines.

  • Urgently manages merchandise processing to the sales floor within the expected Company timeframe.

Loss Prevention:

  • Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals.

  • As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.

  • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.

  • Responsible for leading the annual inventory process including preparation and execution of inventory guidelines.

  • Monitors mark-out-of-stock policy to ensure proper administration.

COMPETENCIES:

  • Manages Work Processes

  • Business Acumen

  • Plans, Aligns & Prioritizes

  • Builds Talent

  • Collaborates

  • Leading by Example

  • Communicates Effectively

  • Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  • Five or more years of Store management experience in a retail environment.

  • Must maintain a high level of Customer service.

  • Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.

  • Ability to train, coach and develop Associates at all levels.

  • Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.

  • Fluency in English.

  • Must exercise considerable independent judgement and discretion.

  • Ability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:

Ability to use all Store equipment, including PDTs, registers and PC as required.

Ability to spend up to 100% of working time standing, walking, and moving around the Store.

Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.

Ability to occasionally push, pull and lift more than 25 lbs.

Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Ability to perform basic mathematical calculations commonly used in retail environments.

Certain assignments may require other qualifications and skills.

SUPERVISORY RESPONSIBILITIES:

Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates.

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Store Manager

Bed Bath & Beyond

Posted 6 months ago

VIEW JOBS 5/4/2021 12:00:00 AM 2021-08-02T00:00 We live by a promise to our customers that we make it easy to feel at home. We've made enhancements to our store environment and implemented health and safety best practices to ensure a clean and safe shopping environment for customers and a safe workplace for our associates. Here are some examples of the things that we are doing to make it easy to feel safe at work too. * Reduced hours of operation * Associate temperature checks before the start of every shift * Providing our associates with public health guidance safety training recommendations and recommended supplies for use at work * Social distancing measures ensured in workspaces and breakrooms. Guidance provided to our customers for their safety and yours. * Protective barriers at cash registers * All stores follow rigorous cleaning procedures recommended by the public health guidance association. Our stores are very entrepreneurial, we have a unique approach to customer service, we are TRULY a retail phenomenon. As a Store Manager, you will be responsible for exceeding our customers' evolving expectations by providing "best in class" customer service and a pleasant and fulfilling shopping experience. Successful candidates will be given the opportunity to offer our customers the widest range of quality housewares, home furnishings and much more! We offer associate discounts, flexible schedules, ongoing training, and the potential for advancement. Our Store Managers are true entrepreneurs and have the autonomy to make business decisions that directly impact the success of their Stores and their Store teams. Store Managers are responsible for ensuring that their teams have the tools and training to deliver world class service to every customer every day in an environment where safety is a value. Key Responsibilities : * Manage multiple teams to achieve sales, customer service goals, and the implementation of new initiatives for the store * Oversee scheduling for store associates and manages the execution of store plans and priorities * Troubleshoot and resolve complex operational issues independently * Manage and approve merchandise processing and procedures * Provide advanced guidance to junior members of management team on operations and employee issues * Perform hiring, disciplinary, training, performance management, employee relations and termination activities in collaboration with manager and participates in Human Resources investigations as required Education/Experience/Qualifications : * High School diploma or equivalent desired * 7-8 years of retail experience desired, including management experience in multiple operational and customer-facing roles * Effective communication and customer service skills * Readily adjusts schedule, tasks, and priorities when necessary to meet business needs If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department: Phone: 1-844-MYHRSC1 Email: myHRSC@bedbath.com This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume. An Equal Opportunity Employer It is the policy of Bed Bath & Beyond Inc. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law. Bed Bath & Beyond North Little Rock AR

Store Manager

Ross Stores, Inc