Established in 2002, Vince is a leading global luxury apparel and accessories brand best known for creating elevated yet understated pieces for every day. The collections are inspired by the brand's California origins and embody a feeling of warm and effortless style. Vince designs uncomplicated yet refined pieces that approach dressing with a sense of ease.
Known for its range of luxury products, Vince offers women's and men's ready-to-wear, shoes, handbags, and home for a global lifestyle. Vince products are sold in prestige locations worldwide. The Company operates 45 full-price retail stores, 14 outlet stores and its e-commerce site, vince.com. The Company is headquartered in New York and operates a design studio in Los Angeles.
Vince is searching for talent to contribute to the future development of the brand who have passion, creativity, and an entrepreneurial spirit. As a company, we are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a customer focused culture, a community to "give-back", and competitive pay and benefits.
Vince is seeking a dynamic, customer service driven Full-Time Store Manager for our Palo Alto, CA store.
The Store Manager is responsible for the daily operation of the store. He/she must demonstrate leadership by maximizing profits, sales and the customer service experience. The Store Manager will hire, train and manage store associates to achieve the sales and profit goals, while also ensuring that store maintains excellent visual presentation and housekeeping standards. The Store Manager operates the store in accordance with the company's operational guidelines while also following all loss control procedures and ensuring proper floor coverage to maximize store volume.
Achieve and exceed productivity and sales plan expectations
Improve profitability by managing controllable expenses such as payroll, supplies and shrinkage
Set an example of exceptional customer service by leading sales efforts on the selling floor
Teach and monitor each associate to do client development
Recruit, train, motivate and retain quality sales associates. Have bench strength for potential open positions.
Set goals and manage to expectations by clearly communicating to the staff the metrics by which success is measured in each area of the business
Meet monthly with each associate to discuss performance by reviewing productivity vs. goals. Coach and provide suggestions for improvement as necessary and address with progressive documentation as required.
Maintain a high level of visual merchandising and housekeeping standards
Perform daily paperwork reconciliation and other operational tasks
Protect store assets and inventory. Reconcile inventory to identify and reduce shrinkage.
Implement company policies and procedures
Minimum three years experience in retail management
Full understanding of specialty retail, including business development, visual merchandising and store operations
Computer skills to include operation of retail point of sale system, Word, Excel and email
Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs
Strong leadership critical thinking and problem solving skills. Delegate responsibility and work to the staff.
Demonstrate strong verbal and written communication skills allowing for communication of the company's goals and objectives
A positive, outgoing, high energy personality that is entrepreneurial, who is sales focused and takes full ownership of the store's business at all levels
A mentor and leader to staff and peers. Developing individual's strengths and identifying opportunities.
A trainer able to teach skills in customer service, selling, and operations
The successful candidate will enjoy a competitive compensation package which may include short and/or long term incentives, clothing allowance, and merchandise discount, in addition to base salary and full health and welfare benefits.
Vince strives to maintain a diverse workplace and does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.
Vince is an Equal Opportunity Employer and Affirmative Action Employer, M/F/D/V
Vince Holding Corp.