Store Manager - Oxmoor Center, Louisville, KY

Vineyard Vines Louisville , KY 40202

Posted 3 months ago

Title: Captain (Store Manager)

Department: Retail

Reports To: District Manager

Overview:

Responsible for building, guiding, and supporting a store to bring "Every Day Should Feel This Good" to customers while growing sales and profitability.

Functions & Responsibilities:

  • -Generate Sales:

  • Meets and exceeds store financial goals

  • Measure and develop store and crew performance goals to increase profitability

  • Actively looks for opportunities to drive additional sales and traffic

  • Aware of market competitor activities

  • Sources and supports In-Store and Head Quarter driven events

  • Supports and Communicates Head Quarter initiatives

  • -Customer Experience:

  • Ensures the store reflects Shep & Ian's vision of "Every Day Should Feel This Good" to our customers through "Hosting the Party"

  • Develops customers into repeat shoppers though information gathering, customer follow-up and email capture

  • Educates crew and customers regarding product information and brand initiatives

  • Ensures crew and customer education regarding product knowledge and brand initiatives

  • Develops and ensures store systems and practices support the customer experience

  • Encourages managers and crew to solicit customer feedback to better product and store environment

  • -Crew Development:

  • Operates a welcoming, fun, encouraging and energetic yet professional store environment that adheres to all HR policies and laws

  • Creates schedules to support an engaging customer service environment

  • Develops and educates first mates (assistant managers) and crew members

  • Creates, attends and supports manager and crew meetings and team building exercises

  • Recognizes and rewards first mate and crew performance

  • Builds an environment that fosters open and respectful communication with crew and Head Quarter partners

  • Maintains talent pool which promotes the brand to fill open positions in a timely manner by proactive recruitment and networking

  • Conducts regularly scheduled interviews to identify and hire on the best talent for stores

  • -Operations:

  • Ensures store is compliant with operational standards, expectations and federal law

  • Supports crew to plan and execute direction in a timely manner

  • Evaluates store operations and looks for opportunities to enhance efficiency, productivity and profitability

  • Maintains efficient merchandise controls

  • Develops loss prevention awareness among all crew members

  • Consistently meets payroll expectations

  • Manages to a Profit and Loss Statement

  • Exercises prudence regarding personal/team expenses and supply management

  • -Merchandising:

  • Ensures merchandising reflects current compass, brand initiatives and local customer needs

  • Actively looks for replenishment opportunities through restocking and Head Quarter partnership

  • Audits store cleanliness, folding and visual standards

  • Makes merchandise moves based on sell-through and customer feedback to drive business

Requirements/Qualifications:

  • 2+ years as a Store Manager in similar volume, type business

  • Total 3+ years of retail supervisory experience

  • Strong interpersonal communication and customer service skills

  • Ability to plan, manage time, and make decisions in a fast-paced environment

  • Proven success in staff development and mentorship

  • Competition and industry awareness

  • Commitment to career growth of self and others

  • Team focused, confident, and professional

  • Creative, adaptable, entrepreneurial and driven by integrity

  • Strong verbal and written skills

  • Ability to perform effective selling techniques to achieve sale and repeat business

  • Excellent retail business acumen including selling skills, visual presentation, and sales analysis

  • Ability to work a flexible schedule including holidays, overnights, weekends

  • Ability to actively supervise the sales floor

  • A passion for making people happy

  • Belief in leading by example and likewise, exudes a leadership as service mentality

  • Excited to recruit, train, motivate, and inspire as a large piece of the day-to-day responsibilities to your team

  • Excellent organizational skills

  • Accuracy and attention to detail

  • Ability to effectively receive and communicate feedback

  • Proactive and experienced in networking

  • Passion for the vineyard vines brand

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Store Manager - Oxmoor Center, Louisville, KY

Vineyard Vines