Store Manager

NYC Alliance Company LLC Byron Center , MI 49315

Posted 3 weeks ago

POSITION OVERVIEW:

The Store Manager is responsible for overseeing the general operations of the store, creating and implementing a store sales strategy to maximize sales, and providing a wonderful & cheerful customer experience to all customers. In addition, he/she will manage the store team and help align associates around our corporate values/mission. In addition to operational responsibilities such as opening/closing, inventory management, loss prevention, payroll & scheduling, and visual merchandising, the Store Manager will be responsible for achieving store objectives, maintaining KPIs, developing the team, and ensuring adherence to all company policies & procedures.The Store Manager will be expected to model effective sales techniques and manage the customer experience on the salesfloor.

KEY AREAS OF RESPONSIBILITY:

  • Achieve and exceed productivity and sales plan expectations
  • Improve profitability by managing controllable expenses such as payroll, supplies and shrinkage
  • Set an example of exceptional customer service by leading sales efforts on the selling floor
  • Teach and monitor each associate on store operations and policies & procedures
  • Recruit, train, motivate and retain quality sales associates.
  • Set goals and manage to expectations by clearly communicating to the staff the metrics by which success is measured in each area of the business
  • Meet monthly with each associate to discuss performance by reviewing productivity vs. goals. Coach and provide suggestions for improvement as necessary and address with progressive documentation as required.
  • Maintain a high level of visual merchandising and housekeeping standards
  • Perform daily paperwork reconciliation and other operational tasks
  • Protect store assets and inventory. Reconcile inventory to identify and reduce shrinkage.
  • Implement company policies and procedures

Requirements

QUALIFICATIONS FOR POSITION:

  • Minimum one year experience in retail management, knowledge of local market and clientele a plus
  • Multi-Lingual a plus
  • Full understanding of specialty retail, including business development, visual merchandising and store operations
  • Computer skills to include operation of retail point of sale system, Word, Excel and email
  • Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs
  • Strong leadership critical thinking and problem-solving skills. Delegate responsibility and work to the staff.
  • Demonstrate strong verbal and written communication skills allowing for communication of the companys goals and objectives
  • A positive, outgoing, high energy personality that is entrepreneurial, who is sales focused and takes full ownership of the stores business at all levels
  • A mentor and leader to staff and peers. Developing individuals strengths and identifying opportunities.
  • A trainer able to teach skills in customer service, selling, and operations

Benefits

Medical, Vision and Dental Insurance

401k Matching

9 paid company holidays

Vacation, Personal Holidays and Floating Holiday

Paid Sick Time

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Store Manager

NYC Alliance Company LLC