Store Manager In Training

CVS Health Pontiac , MI 48343

Posted 10 months ago

Job Description:

General Summary:

The Store Manager In Training (SMIT) job is the first step in the CVS/pharmacy Retail Management Development Program, and is a short-term role (not to exceed 24 months) that provides both work assignments and training opportunities to prepare SMITs to be promoted into a Store Manager role. From the date of entry into the CVS/pharmacy Retail Management Development program as an SMIT, it may be possible to progress to a Store Manager position within 12 weeks-24 months, depending on the prior experience and performance of the SMIT, and then to field management and/or executive opportunities in 3-5 years.

A SMIT is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the SMIT will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The SMIT is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

  • Overall store management, supervision, and policy implementation

  • Sales and inventory management

  • Employee staffing, training, and development

  • Financial management

  • Customer service leadership

The Store Management team receives support from their individual store team, but other support and direction come from regional field management, call centers, distribution centers, and Customer Support Center headquarters.In addition to day-to-day management responsibilities, SMITs are also responsible for completing operations and management skills training, and learning about key aspects of the business and CVS/pharmacy culture, in order to prepare for promotion to a Store Manager position. This extensive training course is designed to provide a strong foundation to prepare a SMIT to be able to assume supervisory duties and operational control of a store immediately upon promotion into a Store Manager position. SMITs must maintain satisfactory performance and must demonstrate consistent progression through the training program in order to remain in the role and be considered for Store Manager openings. No SMIT may remain in role for longer than 24 months.

Selection for the SMIT position does not guarantee promotion into a Store Manager position. Whether and when an SMIT is actually promoted to Store Manager is dependent on a variety of factors, including but not limited to performance and availability of Store Manager openings.

Essential Functions:
1.Management

  • Lead others and work effectively with store crews

  • Supervise, assign and direct activities of the store's crew

  • Effectively communicate information to store crew and supervisors in an open and timely manner

  • Support Store Manager with actions plans for operational and service improvement
    2.Customer Service

  • Assist customers with their questions, problems and complaints

  • Promote CVS customer service culture (greet, offer help, and thank)

  • Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)

  • Handle all customer relations issues in accordance with company policy

  • Promote a positive shopping experience for all customers

  • Maintain customer/patient confidentiality
    3.Merchandising/Presentation

  • Price merchandise

  • Stock shelves

  • Reset departments following POGs adapting them to a particular store

  • Organize and execute the display and signing of weekly, major promotional and seasonal merchandise

  • Organize and execute the display and maintenance of off-shelf merchandise
    4.Loss Prevention

  • Control use of register keys, securing door keys, alarm codes, and safecombinations

  • Execute locking of safe and security doors and setting of alarms when closing the store

  • Complete random cash verifications; journal tape checks; analyze Cashier Analysis Report

  • Identify and react to shoplifters and apprehend to secure company assets and process shoplifters accordingly

  • Protect store assets

  • Administer, monitor, and react to Internal Loss Prevention programs and systems: employee bag checks; lockers secured; receipts for purchases

  • Maintain and react to Electronic Article Surveillance system

  • Ensure price accuracy, using POS Price Accuracy Report and in-store price audits
    5.Operations

  • Respond to MIS

  • Review electronic journal

  • Access, input, retrieve and analyze information from the computer

  • Order regular and promotional merchandise, maintaining appropriate inventory levels using the Telxon machine

  • Maintain an organized office and backroom

  • Work reserve stock

  • Oversee and execute the preparation of the daily cash report and weekly summary

  • Develop sales/hours forecasts

  • Load and unload deliveries

  • Lift 35 pound trays/cases to a height of 4 feet

  • Move trays/cases from one location to another

  • Verify and document billing of merchandise (check-in merchandise)

  • Execute and document merchandise returns and inter-store transfers

  • Operate a cash register - including: cash, check and charge transactions

  • Bagging merchandise

  • Execute and document: Cash/check pulls; deposits; returned check payments; check acceptance;refunds; voids; discounts; cashier verifications; rain-checks; signing crew members on/off; taking closing readings

  • Deliver deposits and secure change from the bank maintain a balanced imprest fund

  • Schedule daily, weekly activities; prepare weekly work schedules based on store's budgeted hours

  • Finalize weekly payroll

  • Ensure compliance with all company policies and procedures and federal and state laws

  • Prepare, complete and distribute reports and records: paid out summary; key rec's (accounts payable); MU/MD; customer cash discrepancy; returnable merchandise; accident reports; various other surveys as requested

  • Open/close store

  • Conduct a walk through of the store and establish a prioritized list of tasks

  • Answer telephone

  • Identify and react to in-store repairs

  • Execute payment of outside vendors as appropriate
    6.Human Resources

  • Train, develop, and evaluate crew members and supervisors

  • Execute all necessary documentation for H.R.I.S. administration: hiring kits; staff enrollment forms, changes of status forms for all store personnel

  • Conduct performance appraisals for all directly assigned personnel

  • Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job

  • Coach and execute counseling discussions with store employees

  • Maintain a work place free from discrimination and harassment
    7.Financial Reporting/Administration

  • Analyze operating reports/documents and make recommendations on how to improve store performance and implement plans

  • Prepare the store for a physical inventory

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inven

Required Qualifications

Willingness to accept promotion into a CVS/pharmacy Store Manager position if promotion is offered

Ability to transfer to other CVS/pharmacy stores located within the same District

Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications
5 + years of retail management experience, or experience as a CVS Supervisor

Ability to transfer to other CVS/pharmacy locations outside of the same District

Education

A high school diploma or GED is required.

  • A four year college degree is preferred, or relevant work experience may be considered in lieu of a college degree.

Business Overview

It's a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Registered Nurse Dialysis Training Provided

Davita

Posted 6 days ago

VIEW JOBS 2/12/2020 12:00:00 AM 2020-05-12T00:00 Registered Nurse - Dialysis Training Provided!!! DaVita is seeking a Registered Nurse who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal failure or chronic kidney disease. If you haven't considered Nephrology before, read on as we think that you should. Dialysis Experience is NOT required. What you can expect: * Long term patient relationships. Build meaningful relationship with patients and their family in an intimate outpatient setting. * A team that feels and functions like a family. Staff RNs are a central part of a small interdisciplinary team of clinicians. Work alongside technicians, nurses, dietitians, social workers, physicians and the center manager. * Fun is one of our core values. Happier nurses = healthier patients. * Specialized, complex care. RNs deliver care to patients who are often dealing with multiple co-morbidities which require unique treatment plans and the ability to leverage a broad range of nursing skills and knowledge. * Fast paced. Our RNs oversee up to 12 patients at a given time, and up to 3 Patient Care Technicians who assist with patient observations, measuring stats and machine set-up. You will work hard with your head, heart and hands each day. * Schedule: Shifts are typically 12 to 14 hours, 3 days/week (closed Sundays). Schedule times will vary by location but most of our RNs work early morning or day shifts between 5:00 am - 8:00 pm. Some holidays required. * Clinical leader: DaVita has the highest percentage of facilities meeting or exceeding CMS's standards in the government's two key performance programs. We expect our nurses to commit to improving patient health through clinical goal setting and quality improvement initiatives. What we'll provide: * In-classroom and hands on training: if you are new to dialysis, we'll provide a 9-12 week paid training and the support to guide you through to becoming a nephrology nurse. * Opportunity for a nursing career for a lifetime. DaVita is committed to providing robust development and experience for nurses. Whether you chose to remain in a patient facing/caregiving role or grow (leadership operations, corporate functions, integrated care, clinical research), we can guide you on that journey. * Education assistance and license reimbursement: annual $3,000 tuition reimbursement and potential $25,000 scholarship opportunity. CNN and CDN certification reimbursement. * 3000+ locations across the U.S. for wherever life may take you. * Comprehensive benefits package: including medical, dental, vision, 401k plan, $2,500 cash gift for new parents, back-up child and elder care and so much more Some details about this position: * Your 9-10 weeks of training will include a combination of classroom and hands-on learning, through DaVita's award-winning training programs * Training may take place in a facility or a training clinic with a class of new teammates other than your assigned home clinic * Hours of work may vary during the training period; however, you will typically be working between 32-40 hours per week during training * You must be flexible on the final home clinic placement it may be in a different location; there is also the potential to float to various clinics during and after your training * You must have a flexible schedule and be able to work mornings, evenings, weekends, and holiday * Current Registered Nurse (RN) license in the state of practice; Graduate Nurse pre-licensure available in some locations * A desire to deliver care in an empathetic, compassionate way. You know, the way you'd want your own care to be * Experience assessing, trouble shooting and making sound recommendations in stressful situations * Excellent communication skills to listen and communicate with patients and teammates * Associates Degree in Nursing (A.D.N) from accredited school of nursing required; Bachelor of Science in Nursing (B.S.N); three-year diploma from accredited diploma program may be substituted for nursing degree * Basic computer skills and proficiency in MS Word and Outlook You might also have (a.k.a. nice-to-haves): * Intensive Care Unit (ICU), Critical Care Unit (CCU), Emergency Room (ER), or Medical Surgical (Med Surg) experience * Certified Nephrology Nurse (CNN) or Certified Dialysis Nurse (CDN) Ready to make a difference in the lives of patients? Take the first step at https://careers.davita.com 450 N. TelegraphSuite 600, Pontiac, Michigan, 48341, United States of America Davita Pontiac MI

Store Manager In Training

CVS Health