Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Store Manager In Training

Expired Job

CVS Health Carlsbad , NM 88220

Posted 4 months ago

Job Description:

General Summary:

The Store Manager In Training (SMIT) job is the first step in the CVS/pharmacy Retail Management Development Program, and is a short-term role (not to exceed 24 months) that provides both work assignments and training opportunities to prepare SMITs to be promoted into a Store Manager role. From the date of entry into the CVS/pharmacy Retail Management Development program as an SMIT, it may be possible to progress to a Store Manager position within 12 weeks-24 months, depending on the prior experience and performance of the SMIT, and then to field management and/or executive opportunities in 3-5 years.

A SMIT is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the SMIT will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The SMIT is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

  • Overall store management, supervision, and policy implementation

  • Sales and inventory management

  • Employee staffing, training, and development

  • Financial management

  • Customer service leadership

The Store Management team receives support from their individual store team, but other support and direction come from regional field management, call centers, distribution centers, and Customer Support Center headquarters.In addition to day-to-day management responsibilities, SMITs are also responsible for completing operations and management skills training, and learning about key aspects of the business and CVS/pharmacy culture, in order to prepare for promotion to a Store Manager position. This extensive training course is designed to provide a strong foundation to prepare a SMIT to be able to assume supervisory duties and operational control of a store immediately upon promotion into a Store Manager position. SMITs must maintain satisfactory performance and must demonstrate consistent progression through the training program in order to remain in the role and be considered for Store Manager openings. No SMIT may remain in role for longer than 24 months.

Selection for the SMIT position does not guarantee promotion into a Store Manager position. Whether and when an SMIT is actually promoted to Store Manager is dependent on a variety of factors, including but not limited to performance and availability of Store Manager openings.

Essential Functions:
1.Management

  • Lead others and work effectively with store crews

  • Supervise, assign and direct activities of the store's crew

  • Effectively communicate information to store crew and supervisors in an open and timely manner

  • Support Store Manager with actions plans for operational and service improvement
    2.Customer Service

  • Assist customers with their questions, problems and complaints

  • Promote CVS customer service culture (greet, offer help, and thank)

  • Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)

  • Handle all customer relations issues in accordance with company policy

  • Promote a positive shopping experience for all customers

  • Maintain customer/patient confidentiality
    3.Merchandising/Presentation

  • Price merchandise

  • Stock shelves

  • Reset departments following POGs adapting them to a particular store

  • Organize and execute the display and signing of weekly, major promotional and seasonal merchandise

  • Organize and execute the display and maintenance of off-shelf merchandise
    4.Loss Prevention

  • Control use of register keys, securing door keys, alarm codes, and safecombinations

  • Execute locking of safe and security doors and setting of alarms when closing the store

  • Complete random cash verifications; journal tape checks; analyze Cashier Analysis Report

  • Identify and react to shoplifters and apprehend to secure company assets and process shoplifters accordingly

  • Protect store assets

  • Administer, monitor, and react to Internal Loss Prevention programs and systems: employee bag checks; lockers secured; receipts for purchases

  • Maintain and react to Electronic Article Surveillance system

  • Ensure price accuracy, using POS Price Accuracy Report and in-store price audits
    5.Operations

  • Respond to MIS

  • Review electronic journal

  • Access, input, retrieve and analyze information from the computer

  • Order regular and promotional merchandise, maintaining appropriate inventory levels using the Telxon machine

  • Maintain an organized office and backroom

  • Work reserve stock

  • Oversee and execute the preparation of the daily cash report and weekly summary

  • Develop sales/hours forecasts

  • Load and unload deliveries

  • Lift 35 pound trays/cases to a height of 4 feet

  • Move trays/cases from one location to another

  • Verify and document billing of merchandise (check-in merchandise)

  • Execute and document merchandise returns and inter-store transfers

  • Operate a cash register - including: cash, check and charge transactions

  • Bagging merchandise

  • Execute and document: Cash/check pulls; deposits; returned check payments; check acceptance;refunds; voids; discounts; cashier verifications; rain-checks; signing crew members on/off; taking closing readings

  • Deliver deposits and secure change from the bank maintain a balanced imprest fund

  • Schedule daily, weekly activities; prepare weekly work schedules based on store's budgeted hours

  • Finalize weekly payroll

  • Ensure compliance with all company policies and procedures and federal and state laws

  • Prepare, complete and distribute reports and records: paid out summary; key rec's (accounts payable); MU/MD; customer cash discrepancy; returnable merchandise; accident reports; various other surveys as requested

  • Open/close store

  • Conduct a walk through of the store and establish a prioritized list of tasks

  • Answer telephone

  • Identify and react to in-store repairs

  • Execute payment of outside vendors as appropriate
    6.Human Resources

  • Train, develop, and evaluate crew members and supervisors

  • Execute all necessary documentation for H.R.I.S. administration: hiring kits; staff enrollment forms, changes of status forms for all store personnel

  • Conduct performance appraisals for all directly assigned personnel

  • Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job

  • Coach and execute counseling discussions with store employees

  • Maintain a work place free from discrimination and harassment
    7.Financial Reporting/Administration

  • Analyze operating reports/documents and make recommendations on how to improve store performance and implement plans

  • Prepare the store for a physical inventory

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inven

Required Qualifications

Willingness to accept promotion into a CVS/pharmacy Store Manager position if promotion is offered

Ability to transfer to other CVS/pharmacy stores located within the same District

Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications
5 + years of retail management experience, or experience as a CVS Supervisor

Ability to transfer to other CVS/pharmacy locations outside of the same District

Education

A high school diploma or GED is required.

  • A four year college degree is preferred, or relevant work experience may be considered in lieu of a college degree.

Business Overview

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Store Manager Trainee

Walgreens

Posted 2 weeks ago

VIEW JOBS 11/28/2018 12:00:00 AM 2019-02-26T00:00 Job Objectives Under the direction of the store manager, oversees the operation of a Walgreen store. Assumes full management responsibility in the absence of the store manager and assistant store manager. Improves store sales, profitability and image through proper merchandising, protection of store assets, supervising team members in the absence of the store manager, and modeling and delivering a distinctive and delightful customer experience. Completes Drug Store Management training program during specified timeframe. Job Responsibilities Customer Experience * Monitors and analyzes the customer service provided by team members. Offers feedback and coaching. * Greets customers and clinic patients, and offers assistance with products and services. * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). * Resolves customer complaints and helps respond to customers' special needs. Operations * Supervises operation of the store and team members, opening/closing/changing shifts, and task delegation to team members. * Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records. * Performs and supervises merchandising by planning and ensuring the implementation, sets, resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc. * Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock. * Supervises receiving, stocking, pricing, returning, and transferring of merchandise. * Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies. * Supervises operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products. * Maintains knowledge of all computer and technology systems and software (e.g. registers, StoreNet, etc. Ensures response to all systems problems by contacting information technology support and seeking solutions. * Complies with all company policies and procedures; maintains respectful relationships with coworkers. * Completes special assignments and other tasks as assigned, including assisting team members as needed. Business Performance Management * Receives exposure to analysis of financial and performance data for the store, pharmacy and clinic. * Reviews and analyzes asset protection data and develops and implements action plans to reduce loss. People and Performance Management * Supervises team members by assigning tasks, setting expectations, and providing feedback. * Ensures training of team members; provides coaching and mentoring. * Issues constructive discipline and makes discipline recommendations. * Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision. * Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members. Training and Personal Development * Participates in company and on-the-job training to improve skills and productivity and attends training requested by Store Manager, District Management, and corporate leaders. * Follows performance improvement plans offered by Store Manager and District Manager. * Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy and management, seeking best practices. * Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications * Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members. * Assists Store Manager in planning and attending community events. Basic Qualifications * Bachelor's Degree prior to position start date or High School Diploma/GED and 1 year of retail supervisory experience. * Must be fluent in reading, writing, and speaking English. * Willingness to work flexible schedule including extended days, evenings, and weekend hours. Preferred Qualifications * Bachelor's Degree/GED and 1 year of retail supervisory experience. * PTCB Certification * Prior retail supervision experience. Apply Save jobSaved Walgreens Carlsbad NM

Store Manager In Training

Expired Job

CVS Health