Store Manager is to manage total store to maximize sales, Guest satisfaction, presentation and profitability and to minimize inventory shortage.
Manage total store to maximize sales and profits
Drive store's Credit Applications, Magazine Subscriptions and "40 & Fabulous" programs to achieve goals
Know sales goal, actual sales and trends to achieve plan
Ensure promotions are set and markdowns are taken in a timely, thorough, and accurate manner
Ensure proper execution and maximize productivity of key programs such as Tuxedo, Gift Card, and other ancillary sales
Ensure highest level of Guest Satisfaction is provided to all Gusts at all times and Guest expectations are exceeded
Implement and adhere to company's Guest satisfaction standards, and insist every Guest is acknowledged, thanked, and invited to return
Adhere to the guidelines of No Complaints Program to create a pleasant shopping experience for every Guest
Maintain a high level of personal motivation and integrity, setting an example for others
Ensure courteous and professional handling of returns
Actively and effectively recruit, interview and hire quality, motivated and service-minded candidates for all positions
Provide training on a continuous basis using company training programs to ensure understanding and compliance of all associates
Communicate relevant information regarding job responsibilities, goals and company objectives to associates
Delegate and assign associate duties fairly and follow-up on assignments
Evaluate and provide feedback to all Associates regarding their performance
Ensure consistency, fairness and proper documentation to improve associates' performance
Submit management work schedule to district manager on time and personally adhere to schedule as well as adhering to the weekly base schedule hours
Ensure all Associates comply with all applicable employment laws
Maintain high level of merchandise presentation to company published standards and best practices
Ensure daily adherence to standards across all families of business (floor plans, adjacencies, density of merchandise flow, etc.)
React to all current direction and update merchandise presentation accordingly
Utilize visual tools to create exciting walls and windows per Quarterly Visual Merchandising instructions floor plans
Maintain and uphold standard of "Cleanest Store in Town" throughout the store including sales floor, bathrooms, fitting rooms, offices, wrap stations, associate break room, stockrooms, receiving and storage areas
Direct and execute all store operations, policies and procedures, key initiatives and best practices
Manage weekly/monthly payroll and non-payroll (electricity, supplies, etc.) expenses in line with budget and sales rate
Protect store assets and hold shrink below Company Shrink Goal by ensuring all security policies and procedures are followed
Monitor fitting rooms and high risk areas of store
Comply with Store Operational Control Audit, Price Audit, Return Management and Shrink Reduction initiatives
Ensure compliance with procedures for receiving, shipping, sorting, and processing freight
Ensure proper store opening and closing procedures are followed and that store is secure at time of closing
Ensure damages are completed according to procedure and shipping deadlines
Ensure retention of records and files as directed by procedures
This list is a general summary of the duties and responsibilities for this position. However, there may be additional responsibilities as directed by the company or the immediate supervisor to meet the needs of the business.
Associate Degree or Retail Management Certification.
2+ years of retail management experience.
Flexible availability, including nights, weekends and holidays.
Business Leadership and Strategic Perspective
Deliver Extraordinary Results
Must be able to read and evaluate merchandise presentations and other reports
Must be able to communicate effectively with Guests, associates, job applicants, etc.
Must be able to stand and walk continuously for up to 6 hours
Must be able to climb a utility ladder to reach shelves and walls that are as high as 9 feet
Must be able to bend down to handle and move merchandise and other objects
Must be able to grasp, lift and move objects weighing up to 25 lbs
Must be able to grasp and manipulate small objects, such as pricing or security tags; must be able to use a pen and/or a keyboard
Please note this job description is not a comprehensive listing of all expectations, activities, duties or responsibilities, which may change at any time, with or without notice. Stage is an Equal Opportunity Employer that is committed to a diverse and inclusive work environment.
Gordmans Stores, Inc