Store Manager

Gordmans Stores, Inc Mishawaka , IN 46544

Posted 2 months ago

Job Description:

Store Manager

Store Manager is to manage total store to maximize sales, Guest satisfaction, presentation and profitability and to minimize inventory shortage.


  • Sales

  • Manage total store to maximize sales and profits

  • Drive store's Credit Applications, Magazine Subscriptions and "40 & Fabulous" programs to achieve goals

  • Know sales goal, actual sales and trends to achieve plan

  • Ensure promotions are set and markdowns are taken in a timely, thorough, and accurate manner

  • Ensure proper execution and maximize productivity of key programs such as Tuxedo, Gift Card, and other ancillary sales

  • Guest Satisfaction/People

  • Ensure highest level of Guest Satisfaction is provided to all Gusts at all times and Guest expectations are exceeded

  • Implement and adhere to company's Guest satisfaction standards, and insist every Guest is acknowledged, thanked, and invited to return

  • Adhere to the guidelines of No Complaints Program to create a pleasant shopping experience for every Guest

  • Maintain a high level of personal motivation and integrity, setting an example for others

  • Ensure courteous and professional handling of returns

  • Actively and effectively recruit, interview and hire quality, motivated and service-minded candidates for all positions

  • Provide training on a continuous basis using company training programs to ensure understanding and compliance of all associates

  • Communicate relevant information regarding job responsibilities, goals and company objectives to associates

  • Delegate and assign associate duties fairly and follow-up on assignments

  • Evaluate and provide feedback to all Associates regarding their performance

  • Ensure consistency, fairness and proper documentation to improve associates' performance

  • Submit management work schedule to district manager on time and personally adhere to schedule as well as adhering to the weekly base schedule hours

  • Ensure all Associates comply with all applicable employment laws

  • Presentation

  • Maintain high level of merchandise presentation to company published standards and best practices

  • Ensure daily adherence to standards across all families of business (floor plans, adjacencies, density of merchandise flow, etc.)

  • React to all current direction and update merchandise presentation accordingly

  • Utilize visual tools to create exciting walls and windows per Quarterly Visual Merchandising instructions floor plans

  • Operations

  • Maintain and uphold standard of "Cleanest Store in Town" throughout the store including sales floor, bathrooms, fitting rooms, offices, wrap stations, associate break room, stockrooms, receiving and storage areas

  • Direct and execute all store operations, policies and procedures, key initiatives and best practices

  • Manage weekly/monthly payroll and non-payroll (electricity, supplies, etc.) expenses in line with budget and sales rate

  • Asset Protection

  • Protect store assets and hold shrink below Company Shrink Goal by ensuring all security policies and procedures are followed

  • Monitor fitting rooms and high risk areas of store

  • Comply with Store Operational Control Audit, Price Audit, Return Management and Shrink Reduction initiatives

  • Ensure compliance with procedures for receiving, shipping, sorting, and processing freight

  • Ensure proper store opening and closing procedures are followed and that store is secure at time of closing

  • Ensure damages are completed according to procedure and shipping deadlines

  • Ensure retention of records and files as directed by procedures

This list is a general summary of the duties and responsibilities for this position. However, there may be additional responsibilities as directed by the company or the immediate supervisor to meet the needs of the business.


  • Associate Degree or Retail Management Certification.

  • 2+ years of retail management experience.

  • Flexible availability, including nights, weekends and holidays.

  • Leadership Attributes

  • Values-based Leadership

  • Business Leadership and Strategic Perspective

  • Thought Leadership

  • Talent Leadership

  • Deliver Extraordinary Results

  • Change Transformation


  • Must be able to read and evaluate merchandise presentations and other reports

  • Must be able to communicate effectively with Guests, associates, job applicants, etc.

  • Must be able to stand and walk continuously for up to 6 hours

  • Must be able to climb a utility ladder to reach shelves and walls that are as high as 9 feet

  • Must be able to bend down to handle and move merchandise and other objects

  • Must be able to grasp, lift and move objects weighing up to 25 lbs

  • Must be able to grasp and manipulate small objects, such as pricing or security tags; must be able to use a pen and/or a keyboard

Please note this job description is not a comprehensive listing of all expectations, activities, duties or responsibilities, which may change at any time, with or without notice. Stage is an Equal Opportunity Employer that is committed to a diverse and inclusive work environment.

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Store Manager

Gordmans Stores, Inc