Store Manager

Gordmans Stores, Inc Harrison , OH 45030

Posted 2 months ago

Job Description:

Store Manager

Store Manager is to manage total store to maximize sales, Guest satisfaction, presentation and profitability and to minimize inventory shortage.

RESPONSIBILITIES

  • Sales

  • Manage total store to maximize sales and profits

  • Drive store's Credit Applications, Magazine Subscriptions and "40 & Fabulous" programs to achieve goals

  • Know sales goal, actual sales and trends to achieve plan

  • Ensure promotions are set and markdowns are taken in a timely, thorough, and accurate manner

  • Ensure proper execution and maximize productivity of key programs such as Tuxedo, Gift Card, and other ancillary sales

  • Guest Satisfaction/People

  • Ensure highest level of Guest Satisfaction is provided to all Gusts at all times and Guest expectations are exceeded

  • Implement and adhere to company's Guest satisfaction standards, and insist every Guest is acknowledged, thanked, and invited to return

  • Adhere to the guidelines of No Complaints Program to create a pleasant shopping experience for every Guest

  • Maintain a high level of personal motivation and integrity, setting an example for others

  • Ensure courteous and professional handling of returns

  • Actively and effectively recruit, interview and hire quality, motivated and service-minded candidates for all positions

  • Provide training on a continuous basis using company training programs to ensure understanding and compliance of all associates

  • Communicate relevant information regarding job responsibilities, goals and company objectives to associates

  • Delegate and assign associate duties fairly and follow-up on assignments

  • Evaluate and provide feedback to all Associates regarding their performance

  • Ensure consistency, fairness and proper documentation to improve associates' performance

  • Submit management work schedule to district manager on time and personally adhere to schedule as well as adhering to the weekly base schedule hours

  • Ensure all Associates comply with all applicable employment laws

  • Presentation

  • Maintain high level of merchandise presentation to company published standards and best practices

  • Ensure daily adherence to standards across all families of business (floor plans, adjacencies, density of merchandise flow, etc.)

  • React to all current direction and update merchandise presentation accordingly

  • Utilize visual tools to create exciting walls and windows per Quarterly Visual Merchandising instructions floor plans

  • Operations

  • Maintain and uphold standard of "Cleanest Store in Town" throughout the store including sales floor, bathrooms, fitting rooms, offices, wrap stations, associate break room, stockrooms, receiving and storage areas

  • Direct and execute all store operations, policies and procedures, key initiatives and best practices

  • Manage weekly/monthly payroll and non-payroll (electricity, supplies, etc.) expenses in line with budget and sales rate

  • Asset Protection

  • Protect store assets and hold shrink below Company Shrink Goal by ensuring all security policies and procedures are followed

  • Monitor fitting rooms and high risk areas of store

  • Comply with Store Operational Control Audit, Price Audit, Return Management and Shrink Reduction initiatives

  • Ensure compliance with procedures for receiving, shipping, sorting, and processing freight

  • Ensure proper store opening and closing procedures are followed and that store is secure at time of closing

  • Ensure damages are completed according to procedure and shipping deadlines

  • Ensure retention of records and files as directed by procedures

This list is a general summary of the duties and responsibilities for this position. However, there may be additional responsibilities as directed by the company or the immediate supervisor to meet the needs of the business.

EDUCATIONAL/EXPERIENCE REQUIREMENTS

  • Associate Degree or Retail Management Certification.

  • 2+ years of retail management experience.

  • Flexible availability, including nights, weekends and holidays.

  • Leadership Attributes

  • Values-based Leadership

  • Business Leadership and Strategic Perspective

  • Thought Leadership

  • Talent Leadership

  • Deliver Extraordinary Results

  • Change Transformation

PHYSICAL REQUIREMENTS

  • Must be able to read and evaluate merchandise presentations and other reports

  • Must be able to communicate effectively with Guests, associates, job applicants, etc.

  • Must be able to stand and walk continuously for up to 6 hours

  • Must be able to climb a utility ladder to reach shelves and walls that are as high as 9 feet

  • Must be able to bend down to handle and move merchandise and other objects

  • Must be able to grasp, lift and move objects weighing up to 25 lbs

  • Must be able to grasp and manipulate small objects, such as pricing or security tags; must be able to use a pen and/or a keyboard

Please note this job description is not a comprehensive listing of all expectations, activities, duties or responsibilities, which may change at any time, with or without notice. Stage is an Equal Opportunity Employer that is committed to a diverse and inclusive work environment.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Hero Assistant Store Manager Trainee (Military And Veterans)

Walgreens

Posted 3 days ago

VIEW JOBS 4/3/2020 12:00:00 AM 2020-07-02T00:00 HERO Program Summary The Walgreens HERO Program keeps our nation's heroes in mind - with an opportunity for veterans to transition their leadership experience into the civilian world. Through this program, participants start on a path to store management, while pursuing a bachelor's degree through Southern New Hampshire University (or other schools), all to help you achieve your long-term career goals. Through this program, you'll receive the support from senior leadership, as well as on-the-job mentorship, guiding you through our award-winning LEAP Program. LEAP fully prepares you to Lead, Engage, Advance, and Perform as a Walgreens Assistant Store Manager. Program Requirements: * At least 6 months military experience If you do not meet the eligibility requirements for the HERO Program, we encourage you to apply to our open non-Hero Program Shift Lead and/or Assistant Store Manager Trainee opportunities. Job Objectives Under the direction of the store manager, oversees the operation of a Walgreen store. Assumes full management responsibility in the absence of the store manager and assistant store manager. Improves store sales, profitability and image through proper merchandising, protection of store assets, supervising team members in the absence of the store manager, and modeling and delivering a distinctive and delightful customer experience. Completes Drug Store Management training program during specified timeframe. Job Responsibilities Customer Experience * Monitors and analyzes the customer service provided by team members. Offers feedback and coaching. * Greets customers and clinic patients, and offers assistance with products and services. * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). * Resolves customer complaints and helps respond to customers' special needs. Operations * Supervises operation of the store and team members, opening/closing/changing shifts, and task delegation to team members. * Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records. * Performs and supervises merchandising by planning and ensuring the implementation, sets, resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc. * Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock. * Supervises receiving, stocking, pricing, returning, and transferring of merchandise. * Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies. * Supervises operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products. * Maintains knowledge of all computer and technology systems and software (e.g. registers, StoreNet, etc. Ensures response to all systems problems by contacting information technology support and seeking solutions. * Complies with all company policies and procedures; maintains respectful relationships with coworkers. * Completes special assignments and other tasks as assigned, including assisting team members as needed. Business Performance Management * Receives exposure to analysis of financial and performance data for the store, pharmacy and clinic. * Reviews and analyzes asset protection data and develops and implements action plans to reduce loss. People and Performance Management * Supervises team members by assigning tasks, setting expectations, and providing feedback. * Ensures training of team members; provides coaching and mentoring. * Issues constructive discipline and makes discipline recommendations. * Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision. * Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members. Training and Personal Development * Participates in company and on-the-job training to improve skills and productivity and attends training requested by Store Manager, District Management, and corporate leaders. * Follows performance improvement plans offered by Store Manager and District Manager. * Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy and management, seeking best practices. * Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications * Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members. * Assists Store Manager in planning and attending community events. Basic Qualifications * High School Diploma/GED and at least 6 months prior military experience. * Must be fluent in reading, writing, and speaking English. * Willingness to work flexible schedule including extended days, evenings, and weekend hours. Preferred Qualifications * PTCB Certification * Prior retail supervision experience. Walgreens Harrison OH

Store Manager

Gordmans Stores, Inc