The primary duty and mission of the Store Manager is management of the store for which they are fully responsible (being totally responsible for the operation of the store and head of the Store team). In addition, the Store Manager will lead, guide and direct all personnel within the store ("the store team") to build and achieve sales, expense and shrinkage objectives by executing FRED'S strategies, and to ensure that customer service is in alignment with FRED'S initiatives. The Store Manager is the sole member of management for the store and is a salaried employee (which salary covers all hours worked by the Store Manager in any given work-week). As part of the Store Manager's primary duty of management, the Store Manager is required, among other things, to:
Drive store sales results by ensuring store team members provide a consistent high quality customer experience in the store.
Accept final accountability and responsibility for all actions, decisions, and results of the store, including accountability for failed audits or high shrink.
Build a customer focused and sales intense store team.
Recruit, interview, hire, develop, direct and train store team members to deliver the required performance objectives. As part of this, the Store Manager has the authority to hire, discipline, evaluate, counsel, guide, train, direct, supervise, promote and terminate store team members as needed. Store Manager's input on his/her Senior Assistant Manager and/or Assistant Manager will be critical (and will be given substantial weight) in determining if said employees can be promoted into management.
Ensure all paperwork, reports, new employee paperwork, etc. are timely completed and ensure that team members receive handbooks and all new-hire paperwork is accurately completed and filed.
Maintain employee files for store team members in a safe, secure environment, and to maintain the confidentiality and privacy of said files.
Supervise all employees within the store, which will include apportioning the work among team members, and providing guidance and direction on what equipment, tools and/or supplies will be used to accomplish the work.
Administer the performance management process, including annual reviews, merit increases, demotions and appropriate corrective action to all team members, including, without limitation, Senior Assistant Manager, Assistant Manager and all other store team members, up to and including separation.
Plan, control and follow the store payroll budget to meet or exceed expectations.
Direct, supervise and delegate the shipping, receiving, and inventory flow.
Oversee FRED'S direct vendors and report any conduct, performance and/or quality deficiencies relating to said vendors.
Delegate daily workload among store team members to meet merchandising and visual presentation standards.
Monitor and manage store staffing levels to ensure team development and talent acquisition to achieve and maintain store operational requirements.
Create weekly schedules for store team members and modifying those schedules, in the Store Manager's sole discretion, to meet store demands and to manage expenses.
Promote safe work practices by all team members and provide a safe environment for team members and customers.
Utilize existing tools and discretion to identify and prioritize communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.
Ensure adherence to applicable laws, including, without limitation, wage and hour and equal employment opportunity laws, for hourly team members.
Solicit and observe customer feedback to understand customer needs and the needs of the local community.
Use all operational tools to plan for and achieve operational excellence in the store. Tools include; Monthly Status Report, Quarterly Business Review, cash management and inventory management.
Utilize management information tools and analyze financial reports to identify and address trends and issues in store performance.
Handle and process employee and customer complaints and grievances and use independent judgment and discretion to ensure customer satisfaction. Should immediately notify Loss Prevention of employee complaints.
Comply with and ensure and enforce team members' compliance with FRED'S policies and procedures.
Adhere to and ensure that "key-holders" adhere to FRED'S policies on bank deposits and store keys.
Leave "to-do" lists for other key-holders to follow when away from the store and be available via phone, when possible, to provide guidance to key-holders as necessary.
Although the Store Manager is the only member of management and the only team member with the authority to hire, fire and discipline employees, the Store Manager may delegate incidental supervisory authority to key carriers for specific projects and/or when the Store Manager is not on duty.
Report store maintenance and other issues/complaints to the District Manager or to corporate directly.
Spend a majority of the Store Manager's time performing management functions. These are most important duties of a Store Manager.
Calling store meetings as necessary.
Verifying inventory levels and contacting the Merchandising Department for additional merchandise, if needed.
Store Manager should recognize the differences and individuality of the different FRED'S locations and the customers it serves and should seek to identify the specific and unique challenges, benefits and opportunities of the particular store, market and customers.
2-3 years discount retail experience preferred.
High school diploma or equivalent required. College degree preferred.
Proven ability to train, motivate and coach a management and sales team.
An enthusiastic, high impact sales floor leader.
Exceptional interpersonal skills.
Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts.
Ability to exercise discretion and organize and prioritize multiple tasks in a fast-paced environment.
Ability to manage effectively in a fast-paced environment.
Ability to manage multiple situations simultaneously.
Knowledge of customer service techniques.
Knowledge of supervisory practices and procedures.
Organization and planning skills.
Strong operational skills in a customer-service environment.
Strong problem-solving skills.
Ability to communicate clearly and concisely, both orally and in writing.
Strong leadership skills, with the ability to coach and mentor others.
Ability to plan and prioritize workload.
Ability to handle confidential and sensitive information.
Ability to work with little daily supervision.
Physical Demands/Work Environment:
Although the Store Manager is responsible for directing and delegating to the team members, the Store Manager will, from time to time, be required to work along with store team members to teach and lead by example and ensure excellent customer service. Store Managers must use their independent judgment to determine when their personal involvement is needed and must continue to manage the entire store while performing such duties. As such, the physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job; however, the management duties described above remain the Store Manager's ultimate and primary duties.
Travel requirements of this position include, without limitation, local trips to make bank deposits and traveling as needed to work at other FRED'S locations.
Occasional stooping, kneeling or crawling.
Occasional pushing, pulling, lifting or carrying up to 75 lbs.
Occasional ascending or descending ladders, stairs, and ramps.
Computer/POS Register usage.
Reaching, turning, and moving product throughout the store.
Constant receiving detailed information through oral communication.
Ability to communicate clearly and effectively to superiors and subordinates.
Maintain integrity, dependability, and proper attitude.
Actual daily job duties will differ by store based upon various factors, including, without limitation, sales volume, size of store, store location, shrinkage, number of employees on payroll/staff size, store budget, merchandise mix of the particular store, volume of merchandise, etc.