Store Manager

Francesca's Collections, Inc. Lakeland , FL 33810

Posted 1 week ago

Location: 1437 Town Center Dr Lakeland, Florida 33803

Employee Type: Regular

We offer a creative and friendly environment with plenty of opportunity for advancement.

Overview:

At Francesca's, our Store Managers are called Boutique Team Leaders. The successful Boutique Team Leader candidate will have several years of specialty retail experience in a leadership role, as a Store Manager or Boutique Team Leader. The Boutique Team Leader must have a strong emphasis on guest service, product and vision presentation, be an effective problem solver and possess an entrepreneurial spirit. The Boutique Team Leader is responsible for building and retaining a high performing and diverse sales team. Through strategizing, coaching and accountability the Boutique Team Leader is responsible for leading and motivating their team, and in turn, maximize sales. The candidate must have an understanding of business drivers, how to maximize profitability, and ensure visual and operational standards are met consistently in their boutique.

Candidates must be able to work a flexible schedule according to the needs of the business, including evenings, weekends and holidays.

Responsibilities:

Leadership:

  • Drives business results by maximizing daily sales plans, managing expenses and improving metrics through sales floor leadership, execution of francesca's training programs, and continuous coaching on and off the sales floor

  • Plans, delegates and follows up on expected tasks, assignments and activities to ensure expectations and objectives are met

  • Provides consistent developmental feedback that empowers and motivates our team and fosters a team environment by using effective communication skills

  • Acts as a liaison between Boutique Team, District Team Leader, Regional Director, Human Resources and Boutique Operations

People/Talent:

  • Attracts, recruits, and retains team members who are guest focused and demonstrate the ability to drive sales

  • Leads, develops and coaches team members to reach their fullest potential and prepare them for the next level of responsibility by utilizing company tools

  • Evaluates and reacts to performance issues fairly and consistently in accordance with out expected practices

  • Actively establishes open, candid and trusting professional relationships with their team members

  • Maintains a high degree of personal integrity and hires a team with the same values

Guest Experience:

  • Possess the ability to lead by example and deliver "Our francesca's Promise" to the sales team and all guests within the boutique

  • Creates and reinforces a proactive selling culture that focuses on building a confident and competent team in order to build a loyal guest following through clear and positive communication

  • Prepares the team to balance our guest experience with necessary operational tasks

Visual Merchandising:

  • Maintains a visually inspiring boutique that is compelling to guests by developing visual decision making skills and effective communication of our visual standards

  • Utilizes and delivers our visual brand standards to present our unique product mix offering

  • Demonstrates a passion for fashion by understanding trends

Operations:

  • Understands and enforces all company policies and procedures in a fair and consistent manner

  • Ensures scheduling of team members is completed in order to deliver expected level of guest service and maximizing sales potential

  • Performs and supervises boutique opening and closing procedures including bank deposits and securing the boutique

  • Understands retail sales and the relationship to inventory levels, with the ability to communicate needs directly to the District Team Leader

  • Protects the physical assets of the boutique by conducting weekly audits, routine cycle counts and an annual physical inventory

Qualifications:

  • Minimum 3 years of experience managing a specialty retail store

  • Demonstrates leadership and integrity with experience managing a staff of boutique team members

  • Excellent verbal and written communication skills

  • Strong merchandising and visual skills

  • Excellent organization skills; able to plan and execute tasks efficiently

  • Proactive and creative problem solving ability

  • Flexible and adaptable

  • Ability to multi-task and balance multiple priorities

  • Proficient computer skills in Microsoft Word, Excel and Outlook

  • Ability to work weekends, nights and holidays

Physical Requirements

  • Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting and climbing

  • Must be able to work alone

  • Must be able to lift and carry up to 35 lbs

francesca's is an equal opportunity employer

francesca's understands that it is our team members that contribute to our growth and we invite you to help us continue in our success!

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Store Manager

Francesca's Collections, Inc.