Position Title: Store Manager
Reports to: District Manager
Classification: Exempt/ CA Store Manager-Non-Exempt
Status: FT: 45 hours per week
Do you want to work for the coolest brand on the planet? Five Below is where you go to kick start your career into full gear. We're a Philadelphia-based brand and one of the fastest growing retail chains in the United States with over 500 stores in 31 states. We only sell the coolest, trendiest, high-quality products pre-teens and teens really want, all at $5 and below. And what about our work culture? It's one of the best around filled with high-energy, positivity, and motivation. Five Below is like no other brand out there. So, do you want to get in on the hype now? Thought so. Check out the position description below and find out if we are right for you!
What does the Store Manager do?
Under the leadership of the District Manager, directly leads the Merchandise Manager, Customer Service Manager, and all associates of a store. The Store Manager also leads the Support Lead, Freight Lead & Lead Cashier (if applicable) through the MM & CSM. The Store Manager is responsible for total store execution including but not limited to "Wow the Customer", merchandising standards, operational procedures, operational controls, people development and driving sales.
How do they do it?
As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Store Manager, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Store Manager is the leader of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careersand here is how!
Wow the Customer: Put the customer first and make a difference in people's lives
Unleash Passion: Check your ego at the door and do what you say you will do
Hold the Penny Hostage: Treat Five Below like your own business, control expenses, and hire talent that will do the same
Achieve the Impossible: Set the bar high for self and team and outperform expectations
Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts
Lead Sales Culture
Model Five Below Values
Trainer/Developer of Talent
Leaders of Change
Responsible for Operational Execution and Total Store Follow Up
Drives customer experience and sales goals
Continually recruits, hires, trains, and retains associates and managers; identifies internal associate talent and provides opportunities for career path development
Responsible for managing and executing overall store standards to be consistent with Brand Standards
Drives overall profitability for store focusing on total store sales and expense control
Responsible for ensuring the proper execution of all cash handling policies including opening and closing procedures; daily paperwork; and bank deposits
Ensure compliance with all of the Five Below Standard Operating Procedures (SOP)
Partners with District Manager and Human Resources for employee coaching / counseling, performance documentation and associate relations matters
Reviews all corporate communications and prioritizes/plans accordingly
Enter associate, management schedule into Kronos and approve
The General Manager ensures weekly, monthly and annual payroll budgets are managed to plan
Ensures clean and safe environment for associates and customers to include sales floor and back room, manager's office and restrooms
Authorizes register functions including post voids, returns and associate discounts
Ensures Market Plan and other merchandise directives are executed
Ensures the execution of company data integrity process and physical inventory
Oversees successful receiving and stocking procedures are properly followed and maintained
Partners with District Manager of any store related issues
Ensuring exceptional customer service is executed by all associates through training for high levels of customer engagement and role modeling ideal behaviors
Holds all associates accountable for their job responsibilities
Responsible for Ad Sets and Follow up
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
This job description is not all-inclusive. Additional responsibilities will be determined by the District Manager, as dictated by store needs.
Essential Job Functions:
Frequently operate computer and printer, and occasionally operate cash register
Occasionally ascend/descend ladders in order to retrieve and put away stock
Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
Frequently move across the sales floor directing associates and assisting customers, as well as to and from the back office
High School Graduate or equivalent
Minimum 3 years of management experience preferred
Excellent verbal and written communication skills
Ability to multi-task
Ability to maintain composure under pressure
Five Below is an Equal Opportunity Employer
Five Below, Inc.