Store Manager

Big Bear Trading Company is more than just a store – they are a lifestyle adventure brand, inspired by the great outdoors of Banff National Park and the Canadian Rockies. Proudly locally owned and operated, they stand as Banff’s go-to destination for a premier shopping experience. These stores offers more than just its unique, high-quality, park-inspired products; it delivers an unforgettable experience. From branded apparel to locally crafted gifts, every item reflects the spirit of the park we love. Their vibrant, enthusiastic team shares a passion for Big Bear Trading Co. and the mountain lifestyle that defines Banff National Park.

BBTC are currently seeking a Store Manager to lead its team with the same energy and passion that drives our brand. If you’re a retail leader eager to inspire others, drive results, and fully immerse yourself in the Big Bear Trading Co. and Banff National Park culture, we’d love to hear from you!

As our Store Manager, your day-to-day responsibilities will include:

• Delivering exceptional customer experiences by leading from the front, ensuring every customer receives personalized, top-tier service that reflects our brand values
• Managing inventory, optimize visual merchandising, and implement in-store events to keep our store fresh and exciting.
• Coaching, mentoring and empowering your team to succeed, conducting regular performance reviews to encourage ensure growth and alignment with our brand’s vision
• Manage all aspects of store operations, from scheduling and assigning employees to specific duties, enforcing company policies, and following up on results to ensure smooth, efficient operations.
• Maintaining store team results by coaching, counselling, and disciplining employees, planning, monitoring, and appraising results
• Setting and meeting financial objectives, including sales targets, budget management, and optimizing store metrics to drive profitability
• Coordinating and enforcing all operational and personnel policies, ensuring compliance with company standards and maintaining a high-performing store environment
• Attending monthly meetings, webinars/seminars to up-skill to provide opportunities for further growth
• Living and promoting our company values each day, motivating your team to do the same

To be successful in this role, your resume should outline the following:

• 2 – 5 years of demonstrated success in building strong customer relationships and consistently delivering a “wow” experience in a retail management or supervisory position
• High sales volume experience, with the ability to drive results in a fast-paced environment
• Demonstrated ability presenting fresh ideas along with a passion for driving sales and leading your team to success
• Strong leadership skills that have consistently delivered KPI success, team retention, and developed effective coaching strategies
• Visual merchandising experience is an asset

During the interview process, we’ll be looking for:

• A genuine passion for retail with an entrepreneurial mindset that drive you to develop your business skills and bring forward new ideas
• Your ability to manage multiple situations with ease, skill, and tact
• Exceptional interpersonal communication abilities, both written and verbal, to effectively connect with customers and team members.
• Strong team-building and mentorship skills, with a natural ability to inspire and lead by example
• Strong organizational skills to properly manage tasks and workload
• Availability to work weekends and overtime as needed

Why Join Big Bear Trading Company?

• Competitive salary that reflects your experience, with overtime and bonus opportunities
• Health and dental coverage to support your well-being
• Flexible scheduling and paid time off to enjoy what you love
• Continuous learning and advancement within our growing brand
• Collaborate with outdoor enthusiasts who share your love for adventure
• Joining our team means becoming part of a brand that is passionate about the outdoors as you are.

To Apply