Store Manager

Deckers Outdoor Corporation East Rutherford , NJ 07073

Posted 5 months ago

The Store Manager utilizes and coordinates all services provided by UGG and makes them consistent with the short and long-term interests of the Company. This position ensures that the store provides the highest level of customer service possible.

Is responsible for achieving budgeted revenue goals and monitoring expenses. Major parts of the job on a day-to-day basis include managing staff, finding new ways to improve sales, and meeting customer demand.


Personnel Development:

Instill in employees the meaning and importance of customer service as outlined in Be the Brand customer service program.

Promote and monitor quality of service among staff through training and by acting as a positive role model.

Be personally available to all customers to communicate and identify their needs and address their questions or concerns.

Hire people who pursue passions that relate to the Company's products and philosophy.

Inspire employees so that each person contributes to the productivity of the store.

Maintain staff levels that allow for the best possible customer service.

Delegate workload appropriately and effectively.

Write performance evaluations and goal assessments

With the Assistant Store Manager, evaluate all store employees; ensure that reviews are given on schedule and documentation is received by the HR Department.


Maintain awareness of market trends in the retail industry, understand forthcoming customer initiatives, and monitor what local competitors are doing.

Manage stock levels and make key decisions about stock control.

Develop a pool of potential Store Managers/supervisors to meet the long-range Retail and Company objectives.

Maintain training standards to ensure both product and systems expertise that will improve store operations and allow for better customer service.

Follow and maintain merchandising standards that reflect the image of UGG as described in the Visual Standards Binder.


Manage the budgeting and financial planning of the store.

In conjunction with the District Manager, formulate the fiscal revenue, expense and profit goals for the store.

Ensure that goals will be met through appropriate planning and organization of staff, inventory, and expenses for short and long term success. Make staff aware of sales goals.

Monitor the Loss Prevention program to protect the Company's inventory and assets and minimize annual shrink.

Take necessary action to lower expenses if sales goals are not being met.

Functional Competencies:

Proficient in Microsoft Applications

Ability to effectively prepare and present information and respond to questions from management, clients, and other employees of the organization.

Drive for excellence, motivated self-starter.

Effective empowering communicator, good problem solver

Knowledgeable in current trends

Innovative manager with people & processes

Sets plans & objectives, clearly delegates tasks. Develops, manages and trains direct reports.

Experience working effectively in complex global organizations, satisfying the needs of diverse constituents, and often working under the pressure of competing and sometimes conflicting priorities

Excellent verbal, written communication skills and problem solving abilities

Excellent team-building, project management and organizational skills

Ability to multi-task in a fast paced environment

Exceptional attention to detail

Valid Driver's License



Bachelor's Degree Preferred or Equivalent Experience Required

Work Experience:
4 years minimum of retail store management experience required

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

  • Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers.

  • Manual dexterity required.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Store Manager

DSW (Designer Brands Inc.)

Posted 3 months ago

VIEW JOBS 10/1/2019 12:00:00 AM 2019-12-30T00:00 Req #: 90295 Location Name: American Dream, East Rutherford Department: Stores Designer Brands Inc. is one of North America's largest designers, producers and retailers of footwear and accessories. The company operates a portfolio of retail concepts in nearly 1,000 locations under the DSW Designer Shoe Warehouse, The Shoe Company, and Shoe Warehouse brands and operates leased locations in the U.S through its Affiliated Business Group. Designer Brands designs and produces footwear and accessories through Camuto Group, a leading manufacturer selling in more than 5,400 doors worldwide. The Camuto Group owns licensing rights for the Jessica Simpson® footwear business, and footwear and handbag licenses for Lucky Brand® and Max Studio®. In partnership with a joint venture with Authentic Brands Group, Designer Brands also owns a stake in Vince Camuto®, Louise et Cie®, Sole Society®, CC Corso Como®, Enzo Angiolini® and others. More information can be found at General Summary: Assumes leadership role with accountability for maximizing store business results by consistently creating exceptional Customer experiences. Facilitates achievement of business results by providing uniquely responsive Customer service, compelling merchandise presentation, operational integrity, optimal staffing and Associate development. Achieves company objectives and enhance the DSW brand image by modeling our values; accountability, humility and collaboration. Develops and implement agile strategic plans to achieve business results. Fosters teamwork and collaboration within the store and district. Leads efforts to ensure customers experience customer service that is Friendly, Helpful, Passionate and Real. Reports to District Manager. Supervises Store Associates, Operations & Merchandise Managers, Assistant Operations & Merchandise Managers Sales and Service: Facilitates consistent, exceptional Customer experiences through the effective execution of the MOD role. Coaches the store team on the link between service behaviors and business results to support our Service Model and DSW Mission Statement. Ensures effective communication of direction, and education to the team. Maintains optimal staffing and scheduling while being responsive to changes in traffic and business trends. Provides leadership and communicates to associates Check Check Match service model. Responds to customer feedback. Maintains KPI standards. Associate and Team Development: Recruits, selects, trains, develops and retains high performing and productive managers and sales associates. Communicates goals and provides leadership which inspires total associate commitment to company objectives and values through effective performance based coaching, motivating recognition and timely, constructive feedback. Provides development opportunities for associates that support company growth. Writes and conducts annual performance evaluation for associates. Develops associate schedules and processes payroll. Coordinates all management candidate and new hire process (paperwork, offers, etc). Communicates and ensure compliance to Company Policies and Procedures. Communicates information provided in the various Company communication materials (Footnotes, memos, e-mails, etc) Merchandising: Ensures store appearance and visual standards/presentation that are consistent with the DSW brand image. Responds to business trends by communicating information to District Manager as needed. Ensures store is compliant with established "Brand Experience" standards Operations: Manages resources to maximize financial goals. Fosters knowledge and integrity with regard to compliance with company policy in all practices. Effectively uses resources and business partners to resolve issues with a sense of passion. Recognizes when to change strategic direction to attain and sustain maximum results. Educates team on the link between operational integrity and its' impact on facilitating an exceptional Customer experience. Oversees daily store cleaning, recovery, maintenance and inventory. Uses monthly Ops Assessment to identify and correct operational deficiencies in the store. Ensures training is conducted regarding LP and Safety standards Qualifications: * Excellent verbal and written communication skills * Proven ability to motivate others * Proficiency in base computer use, including e-mail, MS Word or other word processing program and Excel or other spreadsheet program. * Minimum of Associates degree or equivalent work experience * Minimum 4 years retail managerial experience * May be required to travel by air, car, train, etc. DSW (Designer Brands Inc.) East Rutherford NJ

Store Manager

Deckers Outdoor Corporation