Store Manager

Comcast Homestead , PA 15120

Posted 2 months ago

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences.

As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary Responsible for delivering a best in class experience for customers and their store team. Manages all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores. Delivers tight operational and financial controls in a cost- effective manner.

Hires, coaches and evaluates personnel based on performance standards. Develops personal performance plans with employees and provides continuous performance feedback and quarterly performance plan reviews. Develops processes and procedures to drive department efficiencies, assist in development and meeting of, departmental budget.

Manages team which may include exempt and non- exempt employees. Provides subject matter guidance to employees as required. Job Description Core Responsibilities Delivers a world class customer and employee experience, achieving sales goals and running an operationally sound business.

Ensures a culture consistent with the expectations of the company by selecting the best talent and inspiring them daily with a focus on development, feedback/coaching, sales and service excellence, training and personal accountability. Communicates business initiatives, performance standards and process/policy know-how striving for high performance and compliance. Leverages the net promoter system (NPS) to monitor customer feedback, coach and improve the in-store experience.

In-store owner for merchandising, brand, resets and all associated training compliance. Coaches and develops team members on how to position all company products with customers. Efficiently runs in-store operations including inventory, cycle counts, cash management and other applicable processes and procedures.

Responsible for appropriate staffing levels and efficient scheduling. Leverages available tools to monitor customer feedback, coach and take action to improve the store experience. Reviews and analyzes operational and financial reports to improve operational performance and metrics.

Builds collaborative relationships with market, region and division stakeholders. Follows and administers cash handling policies and procedures. Leads the retail experience of a well-visited location and strives to enhance store and customer experience to be best-in-class.

May participate in retail test and pilot experiences related to product, store design and operational improvements. Typically manages a team of 8-12 direct reports. Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.

Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer. Education Bachelor's Degree Relevant Work Experience 5-7 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.

Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Store Manager

Ross Stores, Inc

Posted 2 months ago

VIEW JOBS 9/6/2021 12:00:00 AM 2021-12-05T00:00 Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd's, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey! GENERAL PURPOSE: Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity. ESSENTIAL FUNCTIONS: General Operating Requirements: * Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working. * Analyzes Store reports to evaluate controllable expenses and overall Store performance. * Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed. * Ensures proper scheduling of Associates to meet business objectives. * Accepts special assignments as directed by Leadership. * Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed. Organizational Development: * Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates. * Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a timely manner. * Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed. * Ensures compliance with Ross personnel policies and procedures. * Manages Associate Relations issues, consulting with the District Manager as needed. * Ensures compliance with all State, Local and Federal regulations. Expense Control: * Leads all expenditures to be within budget. * Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends. Maintaining a Safe & Secure Environment: * Maintains adherence to Company safety policies and ensures the safety of Associates and Customers. * Ensures all Associates understand and can execute emergency operating procedures. Customer Service: * Treats all Customers, Associates, and other leaders with respect. * Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. * Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision. * Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times. * Represents and supports the Company brand at all times. * Manages Store to ensure a clean, neat, easy to shop environment. * Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates. Merchandise Processing and In-Store Marketing * Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. * Ensures merchandise is presented and organized according to Company merchandising guidelines. * Urgently manages merchandise processing to the sales floor within the expected Company timeframe. Loss Prevention: * Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals. * As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. * Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. * Responsible for leading the annual inventory process including preparation and execution of inventory guidelines. * Monitors mark-out-of-stock policy to ensure proper administration. COMPETENCIES: * Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent * Collaborates * Leading by Example * Communicates Effectively * Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: * Five or more years of Store management experience in a retail environment. * Must maintain a high level of Customer service. * Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels. * Ability to train, coach and develop Associates at all levels. * Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results. * Fluency in English. * Must exercise considerable independent judgement and discretion. * Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Ability to perform basic mathematical calculations commonly used in retail environments. Certain assignments may require other qualifications and skills. SUPERVISORY RESPONSIBILITIES: Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates. DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. Ross Stores, Inc Homestead PA

Store Manager

Comcast