Comcast Morgantown , WV 26502
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Responsible for delivering a best in class experience for customers and
their store team. Manages all phases of the customer environment and
team to achieve and exceed financial targets and customer satisfaction
scores. Delivers tight operational and financial controls in a cost-
effective manner. Hires, coaches, and evaluates personnel based on
performance standards. Develops personal performance plans with
employees and provides continuous performance feedback and quarterly
performance plan reviews. Develops processes and procedures to drive
department efficiencies, assist in development, and meeting of,
departmental budget. Manages team which may include exempt and non-
exempt employees. Provides subject matter guidance to employees as
Employees at all levels are expected to:
you do your job
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
game-changing technology, products and services, especially our digital
tools and experiences
open to new ideas
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
Drive results and growth
Respect and promote inclusion and diversity
Do what's right for each other, our customers, investors and our
communities Employees at all levels are expected to:
sales goals, and running an operationally sound business.
selecting the best talent and inspiring them daily with a focus on
development, feedback/coaching, sales and service excellence, training,
and personal accountability.
process/policy know-how striving for high performance and compliance.
Leverages the net promoter system (NPS) to monitor customer feedback,
coach, and improve the in-store experience.
products with customers.
counts, cash management and other applicable processes and procedures.
Responsible for appropriate staffing levels and efficient scheduling.
Leverages available tools to monitor customer feedback, coach, and
take action to improve the store experience.
operational performance and metrics.
Follows and administers cash handling policies and procedures.
Leads the retail experience of a well-visited location, and strives to
enhance store and customer experience to be best-in-class.
product, store design and operational improvements.
Typically manages a team of 8-12 direct reports.
Must be able to carry and lift up to 25 pound boxes, stand and move
about the store constantly.
nights and weekends, variable schedule(s) as necessary.
Bachelor's Degree or Equivalent
2+ years of supervisory experience in a sales capacity required
Generally requires 6+ years related experience.
Comcast is an EOE/Veterans/Disabled/LGBT employer