Store Manager

The Store Manager reports to Regional Manager and ensures the uniform execution of the Division direction within their store.

Essential Functions:

Sales & Profit

• Meeting or exceeding store sales and profit plans through the training, coaching & managing of the sales staff.

• Provide training & communication of meeting or exceeding Service Excellence goals to sales staff.

• Communication with Regional Manager and BSS merchants regarding merchandise issues and needs.

• Merchandise consistently presented in store with Belk visual and merchandising standards.

• Coordinate timely floor setup for all promotional and seasonal activity.

• Ensure shrinkage control and Loss Prevention in store through the continual management of associates.

• Proper execution of all existing systems and procedures, and ownership of new system implementations and processes.

• Communicate & manage associates on price integrity in the store, including timely completion of permanent price changes.

• Ensure that all price changes are communicated through the approved channels, and report all deviations to the Regional Manager/Price Manager

• Ensure the ROCC the Dock process is being followed to ensure that merchandise is on the sales floor per the ROCC the Dock productivity standards

Expense Planning & Management

• Adhering to annual expense budgets for store to achieve profit goals.

• Monitoring store payroll and non-payroll expenses to achieve annual expense % goals.

• Taking timely action on expense budget variances.

• Adequate staffing in all departments to meet customer service expectations.

• Responsible for leading Workload Planning process.

People Development

• Conducting timely reviews and communicating development needs to team. Set goals and identify areas for improvement.

• Recruiting, interviewing, selecting and retaining quality associates while ensuring all positions are filled in a timely manner.

• Maintaining high store morale through efficient, timely communications of policies and other information. Follow through on all concerns or problems that develop within the store.

• Provide effective coaching in order to improve performance of all associates.

• Communicate with associates on possible career paths and advancement opportunities.

• Ensuring execution of Associate Engagement Surveys. Reviewing with store management team and Regional Manager. Ensure follow-up is completed to address issues and improve the overall associate engagement of the store. Conduct listening sessions on a regular basis.

• Ensure HR guidelines are being met, such as hiring to the store matrix, maximizing Weekend Hours Utilization, and proactively completing associate turnover plans.

Education / Experience Requirements:

Position Contribution Level :

Expert Level

Minimum Education & Experience:

• Four-year college degree or experience in retail management.

• Proficient in computer business-related computer software (Microsoft Word, Excel, etc).

• Excellent supervisory, analytical and reasoning skills

Preferred Education & Experience:

Knowledge / Skills Requirements:

Physical Requirements:

• Ability to use computer keyboard, standard telephone and other related business equipment.

• Must be able to lift up to 72 lbs at floor level and above shoulder height.

• Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks.

• Ability to stand for long periods of time.

• Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks

• Ability to work at a safe and steady pace.

Reporting Relationships:

Supervisor :

Regional Manager

Supervises :

All store management and their reports

Disclaimer:

For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.

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