The Store Manager reports to Regional Manager and ensures the uniform execution of the Division direction within their store.
Sales & Profit
Meeting or exceeding store sales and profit plans through the training, coaching & managing of the sales staff.
Provide training & communication of meeting or exceeding Service Excellence goals to sales staff.
Communication with Regional Manager and BSS merchants regarding merchandise issues and needs.
Merchandise consistently presented in store with Belk visual and merchandising standards.
Coordinate timely floor setup for all promotional and seasonal activity.
Ensure shrinkage control and Loss Prevention in store through the continual management of associates.
Proper execution of all existing systems and procedures, and ownership of new system implementations and processes.
Communicate & manage associates on price integrity in the store, including timely completion of permanent price changes.
Ensure that all price changes are communicated through the approved channels, and report all deviations to the Regional Manager/Price Manager
Ensure the ROCC the Dock process is being followed to ensure that merchandise is on the sales floor per the ROCC the Dock productivity standards
Expense Planning & Management
Adhering to annual expense budgets for store to achieve profit goals.
Monitoring store payroll and non-payroll expenses to achieve annual expense % goals.
Taking timely action on expense budget variances.
Adequate staffing in all departments to meet customer service expectations.
Responsible for leading Workload Planning process.
Conducting timely reviews and communicating development needs to team. Set goals and identify areas for improvement.
Recruiting, interviewing, selecting and retaining quality associates while ensuring all positions are filled in a timely manner.
Maintaining high store morale through efficient, timely communications of policies and other information. Follow through on all concerns or problems that develop within the store.
Provide effective coaching in order to improve performance of all associates.
Communicate with associates on possible career paths and advancement opportunities.
Ensuring execution of Associate Engagement Surveys. Reviewing with store management team and Regional Manager. Ensure follow-up is completed to address issues and improve the overall associate engagement of the store. Conduct listening sessions on a regular basis.
Ensure HR guidelines are being met, such as hiring to the store matrix, maximizing Weekend Hours Utilization, and proactively completing associate turnover plans.
Position Contribution Level :
Minimum Education & Experience:
Four-year college degree or experience in retail management.
Proficient in computer business-related computer software (Microsoft Word, Excel, etc).
Excellent supervisory, analytical and reasoning skills.
Preferred Education & Experience:
Knowledge / Skills Requirements:
Ability to use computer keyboard, standard telephone and other related business equipment.
Must be able to lift up to 72 lbs at floor level and above shoulder height.
Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks.
Ability to stand for long periods of time.
Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks
Ability to work at a safe and steady pace
All store management and their reports
For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.