Store Manager

Auto Plus Pep Boys Minquadale , DE 19720

Posted 2 months ago

Overview

Pep Boys is driven by its customer promise, "We go further to help you go farther." Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of nearly 1,000 locations in 35 states and Puerto Rico, and 27 distribution centers, Pep Boys employs more than 8,000 people. Over 7 million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close America's skills gap. For more information, visit www.pepboys.com

Position Summary

Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-store execution of programs, initiatives and standards. The position is directly responsible for maintaining adequate shop productivity. The Store Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned. This position has been designated as a safety-sensitive position.

Duties & Responsibilities

  • Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws.

  • Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems.

  • Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback.

  • Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems.

  • Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs. Partners as appropriate to interview, hire, demote, and promote external and internal candidates.

  • Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs.

  • Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies and procedures related to cash, credit, check, refund and return policies.

  • Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices.

  • Partner with the Fleet business team to maintain and build Fleet service customer relationships.

  • Advise associates, technicians, and customers on tires, parts and service programs.

  • Effectively communicates with all store associates, managers, and customers.

  • Key holder and responsible for basic and detailed opening and closing responsibilities.

  • Other duties as assigned.

Knowledge, Skills, and Abilities

  • High school diploma or equivalent required.

  • One year of experience in automotive service environment.

  • Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum of one (1) year supervisory experience.

  • Valid Driver's License.

  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

  • Acted as a work lead or supervisor previously.

  • Ability to exercise judgement and to work independently.

  • Strong customer service skills.

  • Ability to handle difficult customer situations.

  • Comfortable utilizing up-sell techniques.

  • Strong cash handling skills, including the use of POS systems.

  • Strong verbal communication skills.

  • Demonstrated consistency, accuracy and follow-through.

  • Ability to work Days, Nights, Holidays and Weekends.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

  • Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

  • Frequent standing and walking for long periods of time.

  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

  • Climb up and down ladders to retrieve and stock merchandise.

  • Communicate effectively in person, by telephone, or by using telecommunications equipment.

  • Enters and locates information on computer.

  • Presents information to small and large groups.

  • Visually verifies information, often in small print.

  • Safely operates a motor vehicle.

  • Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met.

  • High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Judicial Operations Manager

State Of Delaware

Posted 5 days ago

VIEW JOBS 10/13/2021 12:00:00 AM 2022-01-11T00:00 Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here. JUDICIAL CASE MANAGER * Assesses case filings to determine placement in case track/program or recommends referral to alternative case tracks. * Interprets and applies court rules, laws and procedural requirements for case events and caseflow management. * Monitors and coordinates case activity through multiple legal events and processes. Tracks case events/status, anticipates case flow problems/causes for delay and initiates appropriate action to expedite cases effectively and efficiently including contacting participants to resolve issues that inhibit case flow. * Develops case management procedures for use by judge or team. * Advises judicial officers regarding various case events that ultimately lead to final case disposition. * Coordinates case activity and events with judicial officers, attorneys, law enforcement agencies and litigants. * Resolves technical case processing issues requiring research of case data and coordinating activities with other agencies and courts. * Researches case files, records and other sources of information to insure accuracy of case data, prepare and issue court documents and resolve discrepancies and issues related to caseflow. * Establishes and maintains contacts with the legal community, other agencies and courts/units, both externally and internally, to ensure case flow is expedited. * Enters case data into automated case management systems; prepares and maintains case files and records. Job Requirements JOB REQUIREMENTS for Judicial Operations Manager Applicants must have education, training and/or experience demonstrating competence in each of the following areas: * Three years experience in managing cases as they move through the legal process. * Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures. * Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. * Six months experience in narrative report writing. * Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others. Additional Posting Information The Delaware Judicial Branch takes its responsibilities for ensuring a safe workplace while providing an essential public service for those who are required to come into the courthouse seriously. In order to protect the health and safety of its employees and the public, all new hires will need to provide to Human Resources proof of full vaccination against COVID-19, within 30 days of their hire date. Conditions of Hire Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire. Benefits To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/ Selection Process The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements. Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at Delaware State Jobs. Accommodations Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. State Of Delaware Minquadale DE

Store Manager

Auto Plus Pep Boys