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Store Manager

Expired Job

Alex And Ani Wauwatosa , WI 53213

Posted 4 months ago

Store Manager

STOREMANAGER

ALEX AND ANI offers eco-friendly, positive energy infusedproducts that adorn the body, enlighten the mind, and empower the spirit,designed by Carolyn Rafaelian and Made in America.

The Store Manager is responsible for overall day-to-day operations of the store, staff development, product placement, customer service standards, achieving sales goals, and loss. The Store Manager reports directly to the Area Manager or the District Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Be the driving force behind the ALEX AND ANI message of positive energy.

  • Upholds the ALEX AND ANI culture and creates an environment that is committed to exceeding the internal and external customer's expectations with the highest level of customer service at all times.

  • Recruits, interviews and hires for all positions in partnership with the Human Resource Lead.

  • Controls payroll and all other controllable expenses.

  • Maintains optimal store staffing needs and schedules talent to maximize productivity.

  • Follows all schedule guidelines including rotation, matrix and posting timelines.

  • Ensures proper floor coverage and floor management to maximize store volume.

  • Initiates and supports the training and ongoing development of the store team.

  • Identifies, documents and resolves performance issues and policy violations according to company policy in partnership with the District Manager.

  • Maintains optimal store staffing needs and schedules talent to maximize productivity.

  • Ensures proper floor coverage and floor management to maximize store volume.

  • Consistently meets the Retail Journey Evaluation expectations.

  • Executes events per company directives to grow the customer base and build loyalty.

  • Administers the Performance Management process and ensures monthly touch bases and reviews are handled in a timely and consistent manner with action plans and results clearly documented.

  • Exercises confidentiality in regard to personal and performance-based conversations.

  • Ensures efficient planning, coordination, follow-through and completion of tasks, which contribute to the achievement of the store and company goals.

  • Oversee maintenance and movement of inventory to ensure inventory loss is less than 1%.

  • Adjusts plans, task load and schedules when necessary and acts with a sense of urgency to meet changing priorities, store needs and the demands of the business.

  • Communicates customer feedback, business trends and recommendations to the appropriate parties.

  • Ensures the maintenance of a neat, clean and organized store and stockroom.

  • Effectively promotes all brand initiatives, building customer database, gift cards and achieves all personal goals.

  • Ensures visual presentation standards are met and that the floor is replenished at all times while providing options for sell through.

  • Establishes and ensures compliance with the Retail Operations Manual and Associate Handbook.

  • Consistently meets the Operations Audit expectations.

  • Ensures protection of all company assets, controlling internal and external loss while achieving stores shrink goals.

  • Ensures the appropriate execution of merchandise handling procedures.

  • Identifies and resolves all store maintenance issues.

  • Completes all additional duties and projects as assigned.

SKILLS AND QUALIFICATIONS:

  • Four to five years of retail experience, with at least three years of management experience.

  • Solid business acumen and analytical skills and can confidently analyze and speak to the store's business.

  • Excellent visual merchandising skills, knowledgeable of our merchandise and confident making visual decisions based on our customers' buying patterns.

  • Proven leadership skills and strong personal presence.

  • Demonstrated success in recruiting, training, revenue generation, and operations.

  • Excellent communication, delegation, follow-up, and time-management skills.

  • Proven ability to multi-task and direct activities at all levels.

  • Some travel may be required.

  • Capable of lifting up to 40 pounds.

  • Ability to work a rotating schedule, including nights, weekends, and holidays, based on the needs of the business.

  • Proficient knowledge of Microsoft Word, Excel, PowerPoint and Outlook.

  • Associates degree or equivalent in work experience.

This job description in no way states or implies that these are theonly duties to be performed by this employee. He or she will be required to follow any other instructions and toperform any other duties requested by his or her manager.


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Store Manager

Expired Job

Alex And Ani