Job Description: "
At FirstCash, Inc. (First Cash Pawn, Cash America Pawn, Cashland, & other brands), we take pride in our employees because they are talented, considerate individuals who are passionate about building trusted relationships with each other, our customers, and our community. Our unwavering commitment to provide an environment of integrity and fairness is only equaled by our desire to develop and empower each person to reach their full potential.
We are a fully diverse organization built on the uniqueness of our customers and our employees. We've discovered it pays to be different! Will you come join us?
Great store management is essential to any successful retail organization. An exceptional manager achieves a hard-working, productive and effective workforce that maximizes financial goals, reduces costs, and elevates customer relations and satisfaction.
Your application may be considered for all levels of Store Management including:
This position is accountable for the day-to-day operations of the store and holds a high responsibility to lead, coach, and develop store employees. Previous people management experience is required.
Assistant Store Manager
The position works in partnership with the Store Manager to promote a positive and productive environment.
Manager in Training
The position works in partnership with the Store Manager to promote a positive and productive environment. This position may require participation in an eight-week fast track leadership development curriculum designed to get you up to speed in the most efficient way possible.
General Duties and Responsibilities:
(This is a representative list of the general duties the store management position may be asked to perform and is not all-inclusive; other duties may be assigned as needed.)
All Store Management positions work directly or indirectly to:
Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing any customer issues
Monitor and assist in the training of Sales Associates (Pawnbrokers) and Cash Advance Associates so their development meets prescribed Cash America standards
Recruit top talent and source candidates through company-prescribed channels
Administer processes and procedures within the store, which include inventory, managing loans, merchandising, store presentation, store systems, and corporate reporting
Evaluate store financial statements and drive profitability through communication and goal setting
Ensure that operating standards meet or exceed Cash America standards
Monitor loan qualification and buy processes to ensure value and integrity of all loans issued
Complete assigned tasks and training for self-development
Communicate clearly and precisely to employees to ensure that all employees understand store mission and profit objectives
Remain up-to-date on product knowledge
Partner with Human Resources to administer progressive discipline within company-prescribed guidelines