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Store Leader (Manager) - Kate Spade New York #3216 Troy, MI

Expired Job

Kate Spade Troy , MI 48007

Posted 4 months ago

Overview

Crisp color, graphic prints and playful sophistication are the hallmarks of kate spade new york. From handbags to clothing and dcor, our exuberant approach to the everyday encourages personal style with a dash of incandescent charm.

We call it living colorfully. As a member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Responsibilities

client & service expert:

oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade

development of business driving initiatives that build a repeat business or that attracts a new customer

ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach

ensure team is compliant will all clientele standards and thank you note policy

ensure all associates complete the sales training program

model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales

leadership presence/steward of talent:

achieve financial success through improvement of measurable statistics that positively impact the store performance

hire, train and motivate a qualified sales team that effectively represents and communicates the kate spade brand to our customers

provide specific development for the assistant manager and supervisor by assigning accountabilities and training with consistent follow-up and feedback

perform annual performance evaluations with quarterly review of employee goals

network and create positive relationships in the community that result in business generation, awareness of the kate spade brand and builds a bench strength of qualified candidates to fill key open positions

attend, on average, two annual company management meetings

building brand equity:

understand and able to communicate the kate spade brand aesthetic, brand philosophy and lifestyle to the sales team and customer

ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times

analyze and react to business trends regarding assortment, communicating sell-through, stock levels, opportunities to increase sales to DM

communicate to DM customer feedback and quality issues in order to improve customer service and sales

operational excellence:

perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility

conduct regular store meetings to ensure accurate and consistent communication with employees

maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business

supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory

oversee loss prevention policies and procedure to be 100% compliant

Qualifications

education and experience required:

minimum 3 years management experience in luxury goods or a comparable retail environment

college degree preferred

skills and abilities required:

professional sales development and exceptional interpersonal skills

strong leadership qualities and the ability to communicate effectively with all levels within the organization and our client base

ability to analyze selling reports, identify business trends and react quickly to the needs of the business

comfort in making decisions and mediating conflict within a team-environment

proficient in windows-based software such as excel, word and outlook

physical requirements:

available to work store schedule, as needed, including evenings and weekends

standing for extended periods of time

able to safely lift boxes up to 40 pounds

comfortable climbing ladders

kate spade new york is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration.

These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit kate spade new york at www.katespade.com.



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Store Leader (Manager) - Kate Spade New York #3216 Troy, MI

Expired Job

Kate Spade