Store Leader (Manager) - 1256 - West Seattle, WA

Petco Seattle , WA 98113

Posted 3 days ago

Our vision at Petco is Healthier Pets. Happier People.

Better World. We're making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.

From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.

Purpose Statement

Leads, trains and develops department level leaders and hourly store partners in all areas and functions required to run the store efficiently and to Petco standards. Ensures all partners provide quality service to satisfy the needs of Petco guests.

Demonstrates a high level of interest in the welfare, health, and proper handling of all animals. Ensures merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store. Completes and submits accounting, inventory management and payroll paperwork in a timely manner.

Ensures all expenses are maintained within budgeted levels. Maintains the store's appearance adheres to Petco operational standards and safety procedures. This job is composed of a variety of tasks, that are covered by general operating procedures but also requires extensive individual judgment to ensure successful operation of the store.

Regularly exercises discretion and independent judgment. Through the lens of our Petco Co-Values, the Store Leader will have authority to make independent decisions on matters of consequence to the business and/or its guests free from immediate supervision and will make recommendations that are subject to final authority of a District Leader or Regional Partner. Responsibilities will vary depending on the store size and location, the number of specialty departments, the sales volume, number of partners and the leadership structure. The Store Leader is responsible to ensure the store achieves the Petco established goals and metrics.

Key Accountabilities

The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

Leadership

  • Interacts professionally and effectively through verbal and written communication with all professional contacts with emphasis on company interests.

  • Hires, trains, develops, manages and motivates a team to drive sales through effective leadership and merchandising techniques as well as quality guest service. Accurately forecast and prepare for staffing and turnover needs in alignment with business demands.

  • Regularly direct all store partners on subjects including hiring, training and development, assignment delegation, scheduling and follow through, feedback and coaching, performance reviews and disciplinary action including separation when necessary.

  • Monitors partner promoter survey results and ensures department level leaders develop action plans.

  • Independently prioritizes and accomplishes multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work and supervising, monitoring and directing department level leaders and other partners.

  • Exercises sound business and personnel leadership skills.

  • Make effective recommendations with respect to partner separations and corrective action.

Complaint Resolution
8.The Store Leader will be expected to hear and resolve complaints including partner concerns (such as those regarding scheduling, co-worker disputes or disagreements, store merchandise or facilities issues, problems with guests) and non-routine guest complaints, including complaints about partners.
9.Facilitates appropriate partnership with Regional support to fully resolve matters involving harassment, discrimination, retaliation, theft or animal abuse.

Guest Service
10. Provides quick and courteous service to all guests by determining their needs, sharing product knowledge and suggesting the appropriate merchandise to satisfy their needs, utilizing GUEST+ engagement throughout the store.
11. Provides training and coaching in GUEST+ engagement and shares product knowledge to partners daily on the sales floor and on an ongoing basis.
12. Demonstrates and provides feedback and coaching on nutrition, Pals Rewards membership sign-up, Welcome to the Family and effective suggestive selling techniques for partners to increase sales.
13. Collaborates with store Partners to ensure an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle and Repeat Delivery.

Reporting
14. Completes and submits all accounting, inventory management and payroll reports accurately and on time.
15. Conducts a reconciliation of daily grooming reports.

Inventory Control and Management
16. Make decisions regarding damaged or discontinued merchandise. This includes evaluating products to be returned to vendors for repair, refund or replacement and determining disposition of products that cannot be returned.
17. Coordinates and ensures completion of weekly screen corrections and zero counts.
18. Coordinates all periodic physical inventory counts.
19. Manages and controls ongoing Shrink concerns and ensures that all store leadership and partners understand their roles and responsibilities in reducing shrink.
20. Adheres to loss prevention policies.

Ensuring the Proper Healthcare, Appearance and Maintenance of Companion Animals
21. Ensure the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.
22. Manages the appropriate stock levels of live animals and ensure a clean, healthy and safe environment for all animals and partners.
23. Adheres to Veterinary Protocol for all sick animals.

Cash Handling
24. Performs cash counting, supervision of cashiers and cash register service to maximize guest experience and minimize loss of assets.
25. Ensures cashier drawers balance at the end of the shift, investigation of any shortages/overages (in partnership with Loss Prevention leaders), voiding and correcting cash register transactions and ensuring that bank deposits of store funds are completed accurately and in a timely manner and that all required paperwork has been correctly completed.
26. Conducts cash register operation in order to relieve cashiers during breaks and/or to ensure prompt guest service during busy sales periods or in the event of a shortage of cashiers on duty.
27. Ensures that sufficient precautionary steps are taken to reduce exposure to refund fraud - including working and reviewing regularly the DLPR and Daily Cashier's Reports.
28. Maintains accountability for store credit card.

Store Opening/Closing
29. Ensures that the store is opened/closed in accordance with policies and procedures, especially those relating to safety and security. It also includes opening and closing the safe and assessing high-level security information.
30. Ensures that all security mechanisms, procedures, and systems are in intended working order at all times.
31. Assigns work tasks to store partners, oversee opening of cash registers, and troubleshoot problems with the store, equipment and partners.
32. Completes or ensures the completion of deposit worksheets, store sales logs and supply orders and oversees security of property before leaving store, secure bank deposits and ensure that related paperwork is completed in an accurate and timely manner.
33. The Store Leader will ensure the store is supervised by a member of leadership or a formally designated LOD key-holder (Leader on Duty).
34. Employs loss prevention strategies to ensure deposits arrive safely at the bank.

Store Merchandising
35. Manages store merchandising and independently make or participate in making decisions regarding store layout and displays, to enhance visual presentation of store and sales.
36. Makes merchandising decisions with consideration of visual standards, special ad set-up and monthly ad planner guidelines, adjusting these as necessary to best implement in each individual store.

Providing for Safety of Guests, Partners, Live Animals and Property
37. Provides direction for changes needed in store set-up and/or required clean-up to correct hazardous situations.
38. Ensures the health, proper handling and welfare of all animals according to policies and procedures, including completion of hourly animal check list and wellness cards.
39. Adheres to Veterinary Protocol for all sick animals.
40. Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.
41. Oversees the implementation of safety procedures and safety awareness program, safety monitoring, conducting safety meetings and maintaining records of safety training meetings, including topics discussed and attendance log.
42. Ensures all safety-related documentation is maintained in the store for a minimum of three years.
43. Conducts safety inspections and preparing monthly safety inspection reports.

Store Maintenance Oversight
44. Coordinates and assigns routine store maintenance tasks as required to maintain the professional image, appearance and cleanliness of the store, to include sweeping/mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, and any other repairs required, etc.

Marketing
45. Markets the store and its products, oversees planning of in-store and community events, such as adoptions, school visits and other local promotions and animal-welfare events.
46. Supervises and trains all partners to effectively boost sales volume.
47. Ensures that each partner and the store projects a professional image at all times and in all situations.

Supervisory Responsibility

Job duties include leadership responsibility for the following:

  • Recruitment, hiring, training, development and daily supervision of all store partners, including subordinate leaders and hourly store partners to include assignment delegation, instruction, follow-through, periodic performance reviews, safety and disciplinary action including separations when necessary.

  • Demonstration of exemplary guest service skills and coaching of store partners on Company standards.

  • Meet and/or exceed sales goals and coach store partners on selling techniques through daily sales and promotional events.

  • Control of expenses, inventory, and profitability in accordance with budgetary guidelines.

  • Communication of irregular or problematic situations to appropriate leaders or department at the Support Center(s).

  • Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.

  • For CA leaders only, complete the CA Daily Inspection Report.

  • Facilitates all regulatory visits in accordance with policies and procedures

Work Environment

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time.

Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures.

Education and Experience

Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience.

Some college level business/management courses preferred. One or more years of management experience and 5 years retail experience is preferred. A working knowledge of general business practices is highly desirable, as are strong organizational skills.

A qualified applicant will possess an aptitude for demonstrating basic sales techniques and the ability to instruct others in their application. A qualified applicant will be able to demonstrate proficiency in the areas of mathematics, basic accounting relationships, analysis and problem-solving skills. Excellence in communication and a proficiency in computer skills are also required.



Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Store Concept Design...

Starbucks

Posted 2 days ago

VIEW JOBS 7/16/2018 12:00:00 AM 2018-10-14T00:00 Job Summary and Mission This job contributes to Starbucks success by creating new store concepts and enhancements to existing portfolio in support of the objectives of the organization. Collaborates with business managers to formulate design objectives and coordinate delivery of design solutions that meet the business needs of the company. Provides a leadership role in the development and implementation of the vision for Starbucks brand, creative objectives, and design process. Models and acts in accordance with Starbucks guiding principles. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together: * Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results. * Supports the implementation of company programs to ensure the success of the Company. Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results: * Collaborates with management team to evolve overall visual strategy. Oversees the creative and project direction for assigned Studio. * Executes department plans to meet company targets for budgets, project schedules and deadlines, as well as departmental guidelines. * Plans and manages business unit and department processes and practices to ensure that programs are aligned with company business goals and objectives. * Plans, schedules, conducts, coordinates and, in a leadership capacity, directs the design development of project requirements. Works closely with project management team to assign resources to projects. * Prepares, communicates and educates client groups and team on changes in policies and practices within the organization. * Prioritizes and communicates department objectives to team. * Sets and maintains the professional standards required to meet business unit/department and company objectives. Business Requirements - Providing functional expertise and executing functional responsibilities: * Champions the use of best practices, adherence to company standards, accuracy of construction documents, and technical discipline coordination. Coordinates all architectural activities within an assigned studio. * Formulates and implements creative and design objectives that meet company and business unit strategy. Provides creative direction and leadership for all design projects for assigned clients. * Guides internal and external design teams in developing initial concepts and participates in design work when appropriate. * Provides added value to the strategic design discussion with clients based on an understanding of their business goals. * Working closely with the Intake Manager, partners in making decisions about potential projects in the pipeline. Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams: * Challenges and inspires partners to achieve business results. * Conducts and ensures the completion of performance reviews. * Ensures partners adhere to legal and operational compliance requirements. * Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions. * Provides coaching, direction and leadership support to team members in order to achieve partner, business and customer results. Summary of Experience * Total interior design and/or architectural design experience of at least 10 years. * Design experience in retail, restaurant or hospitality field (7 years) * Managing a design group in a graphic design environment (5 years) * Experience working with construction documents (4 years) * Project management experience leading large-scale design projects in a multi-unit environment (3 years) Required Knowledge, Skills and Abilities * Ability to communicate clearly and concisely, both orally and in writing * Ability to foster teamwork among diverse groups and disciplines * Ability to plan and manage schedules for multiple tasks * Ability to work independently and meet deadlines in a fast-paced, rapidly-changing environment * Knowledge of and ability to articulate creative development processes * Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities * Demonstrated expertise in the market segment on which the studio is focused * Demonstrated competence with the A/E design process and portfolio review * Skilled in the current version of AutoCAD or Microstation Starbucks is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances. Starbucks Seattle WA

Store Leader (Manager) - 1256 - West Seattle, WA

Petco