Store Lead Consultant

Fedex Huntington Beach , CA 92648

Posted Yesterday

Job Number: 1939969BR

Employment Type: Regular Full-Time

Job Category: Retail

Shift: Any

Region: 039 : Southern California

Address Line 1: 15951 Goldenwest St

City: Huntington Beach

State: California

Zip Code: 92647

Career Preview

To learn more about working at our FedEx Office Stores, follow the link below for an inside look at a career with us.

FedEx Office Career Preview

Position Summary

The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant's time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers

  • Manages production flow to ensure all production orders are done right and on time

  • Takes customer orders, giving pricing information, performs consultative selling to customers, and and recommends FedEx Office products and services tracks and logs all production jobs

  • Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management

  • Sets up complex orders and performs multiple tasks at the same time

  • Responsible for ensuring quality during and after production process

  • Ensures communication among shifts

  • Coordinates pick-up and delivery of customer orders

  • May provide leadership to team members on an assigned shift

  • Assists in the training of store team members

  • Collates, sorts and organizes customer orders

  • Operates the Point of Sale terminal (POS), handles financial transactions and makes change.

  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits

  • Follows instructions of supervisors and assists other team members in performing store functions

  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures

  • Secondary responsibility for coordination of all shipping related services and activities, to include:

  • Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates

  • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services

  • Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies

  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

  • All other duties as needed or required

Minimum Qualifications and Requirements

  • High school diploma or equivalent education

  • 2+ years of specialized experience

  • Excellent verbal and written communication skills

  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

  • Ability to stand during entire shift, excluding meal and rest periods

  • Ability to move and lift 55 pounds

  • Ability, on a consistent basis, to bend/twist at the waist and knees

  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

  • Ability, on a consistent basis, to work with minimal supervision

  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions

  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility

  • Applies Quality concepts presented at training during daily activities

  • Supports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

America's Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@FedEx.com.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Lead Software Engineer

PKC Security

Posted Yesterday

VIEW JOBS 11/14/2018 12:00:00 AM 2019-02-12T00:00 <p>PKC (https://pkc.io) is an elite custom development firm located in Huntington Beach, CA (Southern California).</p><p><br></p><p>We are looking for Senior Architect to lead our growing team of excellent junior, mid, and senior computer scientists and can help us lay rail for an all-clojure toolset that we will be building out to share with the larger Clojure community. We’re looking for someone who enjoys multitasking and providing architectural guidance across as many as 2-3 different client projects.</p><p><br></p><p>This job is a good fit for you if you enjoy mentoring and teaching the finer points of production-level Clojure, but also still enjoy getting your hands dirty and writing excellent Clojure. This latter task will require you to have exceptional architectural decision-making skills as well as the ability to take your architectural decisions to the team and communicate them in a manner that gets everyone excited about your decision.</p><p><br></p><p>What you will be doing day-to-day </p><p>We expect roughy the following allocation of your time:</p><p><br></p><p>50% - Building out our in-house engineering teams who are working on client projects by providing individual mentoring, leading code reviews, and organizing architecture discussions. Acting as the Professor of Clojure that our teams look to for direction in areas such as library choices and tech-debt management.</p><p><br></p><p>25% - Pure coding on projects to complete sprint tasks.</p><p><br></p><p>25% - Coding and providing a solid foundation of our internal Clojure toolchain.</p><p><br></p><p>More about PKC </p><p>Our mission is to create new ways in the wilderness for the weak to know truth and live free. <a href="https://workable.com/nr?l=https%3A%2F%2Fwww.pkc.io" rel="nofollow noreferrer noopener" class="external">https://www.pkc.io</a></p><p><br></p><p>We are a developer-heavy software consultancy that builds best-in-industry software and provides best-in-industry engineers for our clients. PKC is now entering its fifth year of operation. We are structured a bit like a law firm - flat, with several partners. We have a growing set of clients and projects, each with its own project lead and team of engineers. We love breaking new ground with our clients.</p><p><br></p><p>Tech stack </p><p>While we're a Clojure shop, we're really polyglots at heart. We've listed below a grab bag of tech that PKC uses, so you can get a feel for our technology preferences.</p><p><br></p><p>Frontend: primarily Clojurescript with reagent. When we use Javascript, we use ES6 or 7 and the AirBnB style guide. We do mobile apps with React Native, using re-natal. We use InVision/Sketch/Zeplin for wireframing + design.</p><p><br></p><p>Backend: primarily Clojure. We also occasionally use Node.JS. Other things we hack in: Go/Rust/Python/Bash/Haskell.</p><p><br></p><p>Database/Persistence: PostgreSQL, Cassandra, Redis, Elasticsearch, Neo4j</p><p><br></p><p>Infrastructure: AWS, Azure, GCP, Heroku for infrastructure. CircleCI, Ansible, Terraform for CI. ZeroTier, ZeroMQ, Nginx, Lambdas/Azure Functions for miscellaneous tasks.</p><p><br></p><p>PM/Collaboration: As an architect, you'll get input here, in conjunction with the Project manager. Current we use GitHub projects, Trello, G-Suite and Slack. We're thinking about Asana.</p><p><br></p><p>Why you’d like to work here </p><p>- Work with other high-caliber engineers - the PKC partners are engineers who enjoy solving the hardest technical problems</p><p>- Our blog is regularly featured on the front page of Hacker News</p><p>- Flexible working hours - as long as high-quality work gets done</p><p>- Easy-going, open office environment</p><p>- We do pro-bono work - it’s not just about us</p><p><br></p><p><strong>Requirements</strong></p><p>Work Experience: 5+ </p><p><br></p><p>Important Skills: </p><ul> <li>Javascript </li> <li>Mentoring </li> <li>Clojure</li> <li>Ruby on Rails</li> </ul><p><strong>Benefits</strong></p><p>Employer 3% matching 401k</p><p>100% coverage of PPO healthcare plan, including PPO dental and vision</p><p>We’re security-focused</p> PKC Security Huntington Beach CA

Store Lead Consultant

Fedex