Store Floor Lead

Sur La Table Towson , MD 21204

Posted 2 months ago

The Floor Lead contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports either a General Manager (GM) or Store Manager (SM) in the achievement of sales goals and directs daily store operations as Manager on Duty (MOD). The Floor Lead reports to either a General Manager (GM) or Store Manager (SM).

  • Models and holds employees accountable to customer service standards.

  • Contributes to an environment where employees are informed and capable by supporting training for all employees.

  • Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.

  • Works as a part of a high-performing team to achieve store's sales plan. Supports sales driving initiatives, creates daily agendas and directs selling activities as (MOD).

  • Provides coaching in the moment and performance feedback to employees and communicates performance issues directly to the General Manager or Store Manager.

  • Directs employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensures selling floor is adequately stocked according to visual standards.

  • Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.

  • Completes inventory transactions including but not limited to, receiving, MOS, and RARs. Rings employee transactions.

  • Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.

  • Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy.

  • Additional responsibilities as assigned by General Manager or Store Manager.

Essential Functions

  • Ability to communicate verbally and work cooperatively with employees and customers.

  • Ability to remain in a stationary position for up to 3 hours at a time.

  • Ability to move about the work place coaching and directing employees; selling to customers and retrieving merchandise from storage or sales floor.

  • Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve and replenish merchandise.

  • Ability to work a varied schedule to observe employees and customers at different times of the day, week and year.

  • Ability to ascend/descend ladders in order to retrieve and/or move merchandise.

  • Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work.

  • Regular and predictable attendance.

  • Ability to lift and/ or move merchandise weighing up to 35 lbs.

Experience and Required Qualifications

  • 1 year of retail sales and customer service experience. Prior experience as a Sur La Table Sales Associate, preferred.

  • 1 year of retail supervisory experience, preferred.

  • Proficient in POS Systems.

  • Some experience with MS Office Suite (Outlook, Word and Excel).

  • May require Food Handlers Certification.

Competencies

Sur La Table Core Competencies for Everyone:

  • Focus on the Customer: You inspire and delight your customers.

  • Be Genuine: Your communication style is respectful, effective and sincere.

  • Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action.

  • Take Ownership: You are committed, responsible and provide solutions.

  • Achieve Results: You meet and exceed goals and expectations.

Sur La Table is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, religion, disability, genetic information, sexual orientation, veteran status, or marital status. Sur La Table will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.

Apply On-lineSend This Job to a Friend

Copyright Ultimate Software


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Seasonal Retail Selling Floor Lead Part Time Towson Town Center

Macy's, Inc.

Posted 5 days ago

VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 710127345 Job Overview: The Seasonal Selling Floor Lead will be responsible for prioritizing the customer experience through active supervision and enhancing the service culture. As part of the Store Leadership Team, you will have a key role in communicating expectations and priorities to associates. You will help create a fun and engaging store environment for customers and associates. As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience optimal. You will be an expert in satisfying the customer and driving results through promotional and Omni selling initiatives. In order to present our customers with the best holiday shopping experience, many of our Seasonal Selling Floor Lead Associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day! Essential Functions: * Provide Active Supervision by continually circulating the selling floor, directing associates and supporting daily priorities to optimize the customer experience and increase sales. Redirecting support as needed. * Lead shop activities to ensure customer readiness and exceptional presentation standards. Alert MyShop Manager of any opportunities that are not aligned with this goal. * Role model ability to build lasting customer relationships ― provide associates with fast-feedback and redirection to foster the same behaviors, and recognize associates for practicing them. * Help build a proactive and solution-oriented customer centric culture in shop to ensure consistent customer experiences. * Meet with MyShop Manager daily to discuss specific associate coaching needs based on observed customer interactions and redirection already provided. Coach associates based on MyShop Manager direction, and enter into MyStore App. * Oversee associate execution and completion of shop daily Fulfillment responsibilities. * Ability to perform interviews and recognize friendly, customer-focused individuals to be hired into Selling and Support Associate roles. * Have practical knowledge of store systems ― POS, MPOS, RF equipment, MyClient, MyStore App ― and ability to educate others. * Handle various responsibilities related to the physical operation of the facility, including activities required to open and close the building, as well as involvement in daily back-of-house functions. * Regular, dependable attendance & punctuality. Qualifications: Education/Experience: * Bachelor's degree preferred. * Previous retail experience required. * At least one year of supervisory experience preferred. Communication Skills: * Effective verbal and written communication skills. * Ability to engage with customers and find appropriate service solutions. Mathematical Skills: * Basic math functions such as addition, subtraction, and calculating percentages coupled with the ability to use mobile devices. Reasoning Ability: * Self-starter, able to work independently and as part of a team and must have good time management skills. Physical Demands: * This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. * May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. * May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: * Ability to collaborate and function as a member of a team, as well as working independently. * Must possess a strong sense of urgency. * Should be comfortable with the use of computers, mobile technology, and frequent use of RF equipment. Work Hours: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. Towson MD

Store Floor Lead

Sur La Table