Store Experience Specialist

Pay Rate: $28.70/hr - $32.10/hr depending on background and experience.

Join the Band: Store Experience Rockstar Wanted! Are you ready to turn your love for music and retail into a career opportunity in Retail Operations? We're on the lookout for a new member to join our team of dynamic Store Experience Specialists!

Who We Are: At Guitar Center, we're not just selling instruments; we're creating experiences. We believe in the power of friendly faces, awesome tunes, and a store that's as vibrant as the music we all love. If you're passionate about music and love helping people find their perfect beat, we want you on our stage!

As our Store Experience Specialist, you will get to:

• Create written field communications and assemble promotional materials.

• Work interdepartmentally at the Support Center coordinating project or promotional execution to produce thorough guidance for the field as needed.

• Provide store support for inquiries or reported issues from the field about all Sales Administration Team programs as needed.

• Assist Manager of Sales Administration and Retail Support in user experience designs for IT related projects.

• Assist Manager of Sales Administration and Retail Support in the design and implementation of store processes, policies, or procedures to improve customer and associate store experience.

• Conduct UAT testing for other business projects as requested.

• Work with our Sales Administration and Retail Support team to identify sales outreach or system enhancement opportunities, making changes to existing processes where needed to adapt to ongoing changes in the field.

• Review sales research and analysis as needed.

• Act as a sales process subject matter expert or Sales Administration Team liaison on special projects, interacting with store leadership teams as needed.

• Additional duties as assigned.

What we need:

• Organizational Skills: Able to utilize time, energy, and resources to manage priorities independently such as projects, stay on track, and achieve goals. Able to establish a systematic course of action to achieve an objective in a timely manner. Able to multitask and pay strong attention to detail in a fast-paced & high-urgency environment.

• Customer Focus: Ability to meet the expectations and requirements of all customers and acts with customers in mind. Able to establish and maintain effective relationships with customers and gain their trust and respect.

• Interpersonal Communication: Able to communicate through various means (verbal, written, and presentation) with diverse individuals. Able to interact with internal and external stakeholders at all levels in a clear and concise manner.

• Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Able to build relationships with others by offering help and providing suggestions for improvement.

• Technology Skills: Able to navigate and learn new technology systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.