Store Experience Geo Enablement Program Manager

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The Store Experience Operations Support team manages a suite of systems and tools that enable extraordinary in-store demo experiences for millions of Apple customers worldwide. The team is looking for a Geo Enablement Program Manager to focus on all aspects of Geo and partner engagement for a portfolio of various tools related to channel store operations.

You should have a passion for Apple, technology, operations, and the customer experience. The successful candidate will have a strong work ethic and the ability to prioritize effectively and work independently as well as collaboratively with various cross-functional partners. Being extremely self-disciplined and proactive is a must for this position.

Description

• Manage end-to-end geo and partner engagement plan for a portfolio of store operations applications.

• Work with stakeholders to streamline and enhance existing business processes. Partner with Product team to improve existing applications and/or create new solutions.

• Design and deliver all program communication with the geos and partners.

• Manage all geo-facing operations projects, setting priorities with measurable objectives; monitor and report on processes, progress, and results. This includes establishing a scalable support model with geos, measuring the health of the program/product through ticket volumes & feedback loops, and identifying key metrics via benchmark reporting.

• Define rollout strategies and create a roadmap for training content.

• Design field feedback collection mechanisms through rollout and onboarding of users.

• Ensure that leadership and key partners have consistent access to and understanding of progress, roadblocks, and tracking against key milestones and goals.

Minimum Qualifications

• 5+ years of proven experience leading end-to-end projects related to in-store systems

• Deep subject matter expertise in retail operations, preservation and supply chain

• Certification in design thinking and experience with Miro or similar collaborative applications a plus

• Mastery in stakeholder engagement and communications across leadership and partner teams

• Experience with different modalities of training/engagement content delivery including virtual, in-person and digital

• Bachelor's degree required

• Experience designing and bringing programs to market from strategic development to implementation

Preferred Qualifications

• 3+ years of experience working in a geo a strong plus

• The highest level of ethics, values, integrity, and trustworthiness

• Proven ability to manage to deadlines in a fast-paced environment

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $131,300 and $197,400, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.