Store E-Commerce Supervisor

Kroger Canton , MI 48188

Posted 3 weeks ago

Department: MICH Operations

Post End Date: 02/16/2021

Position Type: Employee

Position Reports To: Store Co-Manager

Position Supervises: Order Selector and Customer Attendant

Pay Level: 60

FLSA Status: Exempt

Position Summary:

Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results.

Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

  • Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness

  • Interview, select and hire candidates to staff the on-line shopping department

  • Meet the demands of product flow and create schedules according to guidelines

  • Develop associates to meet the productivity standards and certify associates once they meet or exceed goals

  • Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines

  • Train associates on all functions and duties of the Order Selector and Customer Attendant roles

  • Lead team in the planning, implementation and execution of e-Commerce's initiatives

  • Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales

  • Assist in the analysis and response to the competitive landscape

  • Ensure orders are filled with products requested or comparable substitute in a timely and effective manner

  • Execute "Best Practices" to determine appropriate substitutions in the event of an out of stock

  • Follow processes for streamlining collection of orders, products, checkouts and delivery

  • Report inventory issues such as out of stock items to department heads in a timely manner

  • Troubleshoot equipment and devices for e-Commence department

  • Provide feedback to Store Management team, District Manager, Field Specialist, Coordinators and Division e-Commerce Manager on the effectiveness of operational plans/programs

  • Report all issues with item shelf allocation to division KOMPASS team

  • Monitor and control expenses for the department

  • Ensure preventative maintenance is being performed on all equipment in the department

  • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.

  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

  • High school diploma or equivalent

  • Effective communication skills

  • Strong organizational skills

  • Strong leadership skills

  • Basic knowledge of computers

  • Proven supervisory experience

  • Prior experience in the selection and hiring process

  • Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day

  • Must be able to stand for extended periods of time and/or walk constantly

  • Ability to stoop, kneel, or crouch several times per hour

Desired Previous Job Experience

  • Experience with and knowledge of Point of Sale (POS)
  • Bachelor's degree

Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.

Education Level: High School Diploma/ GED Required

Required Travel: None

Required Certifications/Licenses: None

Regions: Midwest

States: Michigan

Keywords:

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Store E-Commerce Supervisor

Kroger