Store E-Commerce Supervisor-#910 St. Mary's

Kroger Cincinnati , OH 45201

Posted 3 weeks ago

Company Name: Kroger Stores

Position Type: Employee

FLSA Status: Exempt

Position Summary:

Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results.

Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

  • Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness

  • Interview, select and hire candidates to staff the on-line shopping department

  • Meet the demands of product flow and create schedules according to guidelines

  • Develop associates to meet the productivity standards and certify associates once they meet or exceed goals

  • Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines

  • Train associates on all functions and duties of the Order Selector and Customer Attendant roles

  • Lead team in the planning, implementation and execution of e-Commerce's initiatives

  • Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales

  • Assist in the analysis and response to the competitive landscape

  • Ensure orders are filled with products requested or comparable substitute in a timely and effective manner

  • Execute "Best Practices" to determine appropriate substitutions in the event of an out of stock

  • Follow processes for streamlining collection of orders, products, checkouts and delivery

  • Report inventory issues such as out of stock items to department heads in a timely manner

  • Troubleshoot equipment and devices for e-Commence department

  • Provide feedback to Store Management team, District Manager, Field Specialist, Coordinators and Division e-Commerce Manager on the effectiveness of operational plans/programs

  • Report all issues with item shelf allocation to division KOMPASS team

  • Monitor and control expenses for the department

  • Ensure preventative maintenance is being performed on all equipment in the department

  • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.

  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

  • High school diploma or equivalent

  • Effective communication skills

  • Strong organizational skills

  • Strong leadership skills

  • Basic knowledge of computers

  • Proven supervisory experience

  • Prior experience in the selection and hiring process

  • Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day

  • Must be able to stand for extended periods of time and/or walk constantly

  • Ability to stoop, kneel, or crouch several times per hour

Desired Previous Job Experience:

  • Experience with and knowledge of Point of Sale (POS)
  • Bachelor's degree

Education Level: High School Diploma/ GED Required

Required Travel: None

Required Certifications/Licenses: None

Position Type: Full-Time

Regions: Midwest

States: Ohio

Keywords:

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

Company Overview:Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone and dedicated to our Purpose: To Feed the Human Spirit. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: OH || Cincinnati || 150 Tri County Pkwy || 45246 || Kroger Stores || None || e-Commerce || Employee || Exempt || Full-Time || None

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Store Manager

Charter Spectrum

Posted 5 days ago

VIEW JOBS 7/10/2020 12:00:00 AM 2020-10-08T00:00 JOB SUMMARY The Spectrum Assistant Store Manager is responsible for assisting the Store Manager in building a highly successful sales, retention and customer care culture inside their store. Actively and consistently supports efforts of their team to engage customers in a retail environment and drives the sale of Charter product and services. Consistently demonstrates excellent leadership and coaching skills to create a motivated work environment where employees can excel. MAJOR DUTIES AND RESPONSIBILITIES In partnership with their manager, leads a team of focused sales professionals, motivating and engaging them to meet and exceed their sales goals and customer care metrics, while delivering a clean, organized and fully operational retail experience for all customers and employees. Ensures sales teams are retaining customers through positive customer relationship building, diffusing customer escalations, utilizing strong listening skills and probing techniques to overcome objections and save/upgrade customers. Ensures their Store meets Spectrum brand expectations and that a thriving culture of customer care exists at all locations within their span of control. Utilizes strong assessment skills to continually inspect everything from the sales behaviors to the product knowledge of their teams and partners with management on change efforts as needed. Proactively identifies issues, builds action plans and seeks opportunities to grow their business and increase customer satisfaction. Works with their manager to provide subject matter expertise on all store functions, as well as the Spectrum Store Customer Experience (SSCE), Spectrum products, pricing plans, promotions, service features and visual standards, as well as those of competitors. Consistently meets or exceeds operational standards, including store appearance, inventory and appropriate levels of staffing, while minimizing or eliminating losses to the company in their location. Partners with their manager to build employee engagement and high performing teams by recruiting, training and retaining the best talent within their span of control. Provides daily coaching and directions to their team via multiple forums; one-on-ones, team huddles and department meetings. Creates an environment of continuous learning, role playing and development where employees are able to enhance their skills and maximize their potential and success through coaching, training, and objective performance management, including the progressive discipline process. Maintains strong working relationships with management, the operations team and peers, working as a team to build a culture of success. Implements and enforces the cash management policy and completes timely audits of their Spectrum store. In alignment with their manager, provides guidance, monitors and manages the enforcement of all company policies and procedures. Provides management with frequent updates about key events in their store. Assists with Store Manager functions and performs other duties as requested by management. REQUIRED QUALIFICATIONS Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straight-forward and professional manner Build good partnerships within all areas of the organization by exhibiting excellent interpersonal leadership, influencing and presentation skills Significant time working inside a destination-style shopping environment Proven ability to lead others and motivate them to succeed in a goal and incentive based work environment Displays passion for delivering a great customer experience during multiple roles in their career Detail oriented and a good problem solver High comfort level with personal technology, such as mobile devices and personal video platforms Knowledge and ability to use computer and software applications Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively Education Bachelor's Degree or equivalent work experience PREFERRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to make qualitative judgments Some experience in implementing sales training and employee development programs Some knowledge of identifying trends, risks and communicating those to management RELATED WORK EXPERIENCE 1+ year: Management experience 1-3 yrs: Telecommunications/wireless experience 3-5 yrs.: Sales/Customer Service experience WORKING CONDITIONS Retail environment Exposure to moderate noise level Work hours and travel to other locations as business needs dictate Handle a physically demanding job, lifting up to 35 lbs. Ability to stand for prolonged periods of time Professional attire and appearance Valid driver's license and ability to meet Charter's motor vehicle requirements Charter Spectrum Cincinnati OH

Store E-Commerce Supervisor-#910 St. Mary's

Kroger