Store Dispatcher

U-Haul Key Largo , FL 33037

Posted 3 months ago

Return to Job Search

Store Dispatcher

Outdoor Job

Are you an enthusiastic, highly motivated person that would love to start your career in the retail industry with U-Haul?

If you are looking for an excellent opportunity that will allow you to grow in an exciting work place; look no further.

U-Haul is growing with more than 1700 Moving and Storage locations in the U.S. and Canada, it's no wonder our company has been an excellent source of career and personal growth opportunities for more than 70 years!

We are seeking High Energy, Positive individuals that like to make customers smile!

In this role you will be part of a driven team and working alongside with some of the top managers in our industry. As a Customer Service Representative you will enjoy flexible scheduling around school, sports and family life! You will work with other team members who have a similar passion for working with customers and making their day. You will be a part of a team that gives back to your community and environment! Our associates receive opportunities for growth and advancement and can be promoted into Assistant Manager and General Management positions!

U-Haul meet our customers' needs and demands. U-Haul's needs for Customer Service Representatives are significantly greater on evenings, weekends, and holidays.

Day to day duties of a Customer Service Representative:

As a Customer Service Representative you will interface with U-Haul customers to identify what they are looking for so that you can recommend the best moving supplies or storage solutions for their moving needs. A Customer Service Representative will assist customers inside the U-Haul Center by educating them on our products and services, answering questions, and preparing rental invoices. Once properly trained, Customer Service Representatives may also assist customers outside on the lot as well by installing trailer hitches and light wiring harnesses on customer's vehicles, ensuring vehicle fluid levels are properly filled, performing clean-up of trucks, trailers, and other rental items, and accepting equipment returned from rental.

Primary responsibilities include:

  • Interact with our guests in a friendly, fast, courteous and efficient manner

  • Attention to detail in order to promote positive customer interactions

  • Hear and sense customer needs and keep your manager and fellow team members informed

  • Complete training and maintain knowledge by participating in on-line and hands on educational and training opportunities

  • Take pride in every aspect of your work and perform it with energy and enthusiasm

  • Be a strong team player, with a commitment to continuous learning who provides high quality service to our customers

Click on the link below to learn more about the job.

U-Haul offers:

  • Very Competitive Pay

  • Flexible Hours

  • Military Veterans highly encouraged to

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Store CoManager (Key Largo FL 9614)


Posted 5 days ago

VIEW JOBS 11/11/2019 12:00:00 AM 2020-02-09T00:00 Job Description Req/Job ID: 991220BR Employing Entity: Transform KM LLC Employment Category: Regular, Full-time Job Function: Field Management Store ID: 09614: KEY LARGO, FL Non Negotiable(s)/Critical Success Factors: * Provide disciplined leadership including setting clear expectations and holding the team and self accountable for results. * Adhere to the Store Manager scheduling requirements (weekly exceptions must be approved by the District Manager): * Minimum of 2 nights per week * Minimum of 2 weekends per month scheduled during peak hours (e.g., Friday night, Saturday mid-day through evening, Sunday) * Follow the Playbook and the Weekly Walk processes to develop and prioritize action plans with timely follow up. * Execute customer focused strategies, policies and programs as measured by Customer Satisfaction, Survey data and verbatim comments. * Select, develop and manage performance of individuals and team, measured by appropriate performance reports/scorecard, retention, internal promotions, training completion, and associate survey results. * Attract, hire and on-board store staff as measured by appropriate performance scorecard, retention and new hire survey results. * Execute the client's (brand/business) plan consistently across all departments and provide ongoing fact based feedback. * Consistently deliver acceptable compliance scores as measured by District Manager in the Standards Based Store Visit & Client Commitment tools. * Focus and invest time on customer facing activities and processes. * Ensure the store is operationally certified and every associate is certified to do his/her job. * Monitor and proactively address outliers, e.g., customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance against plan and/or established standards. * Embed the Company return policy and Pledge of Fairness. * Create and maintain a culture of winning that resonates with associates. Leadership Behaviors * Customer * Expect and inspect core processes and "clean and bright" standards. * Expect and inspect execution of client's merchandising and operating plans. * Provide first person coaching on the execution of action plans based on daily department walks, Customer Satisfaction Survey learnings, customer verbatims, and customer interactions. * Be the customer advocate and surface opportunities to improve the end-to-end customer experience. * Teach, model and lead ways to satisfy customers, find ways to say yes, e.g., helpful associates, complaint resolution, Store to Web. * Leadership and People * Personally support, coach and develop team members, creating an environment where our associates can be successful. * Facilitate dialogue between front-line associates and the store leadership team. * Focus the entrepreneurial energy of the team on delivering over the top customer service and associate pride. * Build a strong bench of talent and strive to develop people for internal promotion. * Lead and embed the new normal (changes resulting from transformation initiatives) and drive Retail Services plans/projects using common enterprise-wide tools, processes and language. (No store programs.) * Process * Understand, lead, and embed a standardized operating model that will earn preferred provider status in every store. * Rigorously inspect compliance with our operating model for consistency across all departments. * Execute and support the client's plan utilizing compliance score cards/audits to measure store execution and honor client commitments. * Ensure that all initiatives and processes are in full compliance with applicable laws, regulations and company policies. * Effectiveness * Create a selling culture that will meet/exceed clients' sales plans. * Lead and monitor store level margin drivers, e.g., solution selling, accessory attachment rate, inactive inventory, price change execution and POS reductions. * Achieve all miscellaneous income plans, e.g., smart plans, protection agreements, new account generation. * Achieve controllable cost plans and identify and communicate continuous improvement opportunities. * Communicate opportunities and solutions that will allow clients to meet/exceed profit plans. * Disciplined Decision Making * Provide clients with fact-based, real time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, transition/exit strategies, etc. * Utilize quantitative and qualitative data to measure and achieve desired outcomes and address outlier opportunities. * Consistently provide a sense of urgency to maintain standards while obtaining associate buy-in. Job Requirements Required Knowledge, Skills, and Abilities: * Bachelor's degree or equivalent experience. * Minimum of five (5) years experience in retail or equivalent industry experience preferred. * Extensive knowledge of store merchandising, operations, and retail management practices and procedures. * Strong leadership and organizational skills. * Availability to work during critical retail timeframes including Fridays, Saturdays, Sundays and holidays. * Ability to analyze information, identify root causes and develop/implement approved solutions. * Effective oral and written communication skills necessary to communicate with all levels of internal and external team members and customers. * Experience selecting, assessing, coaching and developing associates, preferably in a retail environment. * Proven ability to manage and mentor team members, lead and influence cross-functional working groups and achieve results. * Microsoft Office computer skills including Word, Excel and Outlook. The duties, responsibilities and requirements presented in this job description should not be construed as an exhaustive list of roles or responsibilities. #Stores 9614 Sears Key Largo FL

Store Dispatcher