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Store Counter Associate

Expired Job

Carrier Enterprise Hartford , CT 06183

Posted Yesterday

CE Northeast (CNE) is a division of Carrier Enterprise, a joint venture with Watsco and Carrier Corporation that sells HVAC equipment, parts and supplies to residential and commercial dealers. The HVAC Store Associate/Sales position is in our Hartford, CT location.

Responsibilities:

  • Sells heating, ventilation and air conditioning (HVAC) equipment, parts and supplies

  • Greets customer on sales floor or receives telephone call and determines make, type, and quality of merchandise desired. Discusses use and features of various parts; demonstrates use of merchandise.

  • Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utility. Maintain a clean and organized showroom.

  • Reads catalog, or computer for replacement part stock number and price. Advises customer on substitution or modification of part when replacement is not available.

  • Uses computer database to research availability of merchandise. Fills customer orders from stock or prepares transfer from other location. Prepares sales order or quote order.

  • Receives payment or obtains credit authorization. Examines defective articles returned by customers to determine if refund or replacement should be made.

  • Solicits new and established customers via telephone to promote sales. Resolves or alerts management regarding inventory issues or customer concerns.

  • Works in the warehouse.

  • Works with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assists in maintaining current and accurate warranty return authorizations and their credit adjustments.

  • Follows direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties.

Qualifications:

  • Excellent customer service skills

  • Practical knowledge of warehouse, data processing, paper flow and operations procedures.

  • Must have the ability to negotiate transactions on an intra- and inter-company level. Must possess the ability to mediate situations among employees and customers as they arise.

  • Beginner to intermediate to advanced user of the Internet and Microsoft Office Products (Word, Excel, and Outlook).

  • Ability to learn new software quickly and accurately.

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.

  • While performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Any lifting from 50-75 would require assistance from another employee. Relocation is not offered for this position.

  • Ability to multi-task with customers/phones

Reasons to join our team at Carrier Enterprise!

Advancement Opportunities

Paid sick, personal, vacation and holiday

Health/Dental/Vision insurance

Health Savings Account

Short Term Disability

Long Term Disability option

Stock Purchase Plan
401K

There is no relocation for this position

Carrier Enterprise, LLC is an Equal Opportunity/Affirmative Action Employer.


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Store Counter Associate

Expired Job

Carrier Enterprise