2727 N Central Ave, Phoenix, Arizona 85004 United States of America
In-Bound Storage Sales Agent (work from home)
Enjoy working from the comfort of your own home office! Check out a day in the life of our Sales and Reservations Agents here:
About this Job!
Our state-of-the-art Call Center provides a variety of in-bound call support. Reservation agents take back-to-back incoming calls from customers utilizing both the U-Haul toll free 1-800-GO-UHAUL phone number and customers calling specific U-Haul Moving Centers across the U.S. and Canada. Agents answer general product and rental inquiries, as well as secure and schedule reservations for U-Haul trucks, trailers, towing devices, hitches and storage rooms.
Answer incoming calls regarding storage/rental inquiries, accept tenant payments and make reservations for storage rooms, U-Haul trucks, trailers, towing devices, and U-Box portable storage.
Answer calls for both company owned stores and our affiliates.
Handle details and maintain documentation for all aspects of storage transactions including payments.
Receive and handle a large number of inbound calls daily.
We are seeking people that can "WOW! our customers and continue to earn that customer's loyalty.
Shift start/end times, days scheduled and total hours scheduled each week will vary based on call volume.
Great opportunity for a second job.
Moonlighting/ part-time position.
Work from home No commute.
Take incoming calls only No outbound calls.
Must be available to work one weekend day per each week.
You must be available to work holidays.
Weekday (Monday thru Friday)
Option 1: 8 am to 6 pm (Arizona time)
Option 1: Saturday 8 am to 6:30 pm (Arizona time)
Speak to your Recruiter about training dates and times that work best for you.
The following is required to work from home
You must have a quiet, private work area.
Dependent and child-care arrangements must be made as if you were working at a U-Haul site.
All work duties including education must be performed at your home address.
The following technical requirements must be met to work from home
Have a non-wireless USB headset with a microphone.
Minimum Internet speed requirements: 5MB down / 2MB up, or greater. Preferred Internet speed for a better experience: 10MB down / 5MB up.
Check your Internet speed at speedtestcustom.com. You must click the drop-down menu below the GO button and choose any server in Phoenix, AZ.
Have a PC or laptop with Windows 7, 8 or 10 OS. Mac OS is permitted for most positions but Windows OS is preferred for a better experience.
Minimum RAM requirements: 8G of RAM or greater.
Minimum processor requirement for Windows OS: CPU score of 2500 or greater.
Go to this website.
Type the name of your processor in the space provided (do not copy/paste).
The number in the first column is the CPU mark (this is your CPU Score).
Minimum processor requirement for Mac: Core i5 processor or greater.
Need help finding your RAM and the name of your processor:
Windows OS: From the Start menu or search windows function type RAM.
Mac OS: Open Apple menu and click About This Mac then click System Report.
Install and use the required Company software including a Company provided anti-virus software.
The following are not permitted when working from home due to compatibility, performance, security or other concerns:
A wireless or non-USB headset.
A PC/laptop or Internet that does not meet the minimum requirements.
Mobile hot-spot, tethering, satellite Internet service or similar.
Using a Proxy server or third party network.
Compute stick or similar device.
Windows XP or Vista operating system.
Rental, rent-to-own or public computer/laptop.
Working in a public place or using a public internet connection.
Unsecured Wi-Fi or one that does not meet with the other Wi-Fi requirements.
Running any non-work related programs on your computer while working.
Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus software. This is a PCI (payment card industry) requirement.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.