Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Storage Customer Solution Center Manager

Expired Job

Hewlett Packard Enterprise Alpharetta , GA 30023

Posted 2 months ago

Storage Customer Solution Center Manager

Job Description:

For HPE's Customer Solution Center, the customer is at the center of everything we do.

From Warranty to Datacenter Care, we support our customers and help them accelerate their business. Our award-winning centers support 18 languages in more than 100 countries, ensuring our customers always have the support they need. Our focus on the customer, coupled with our drive for the highest quality and constant innovation, create a center where we can build Customers for Life.

The CSC's highly skilled technical teams help our customers through every stage of the new style of business, powered by IT. We provide remote (offsite) service and support; customer access; pre-sales, post-sales, and service delivery. Our technical teams focus on solving a variety of complex business system and application problems for customers, onsite engineering teams, and Authorized Service Providers on standard, specialized or highly complex systems.

Our goal is to provide a superior customer experience that is unmatched in the industry, giving our Customers the winning edge to accelerate their success.

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Responsibilities:

  • Manage area(s), or team(s) of company employees with well- defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.

  • Generally sets work activities of teams providing remote (offsite) service; customer service delivery to solve various business systems and applications problems for customers: onsite engineering personnel: and Authorized Service Providers.

  • Services are provided on standard, specialized or complex systems.

  • May be responsible for leading, managing, sponsoring or participating on projects.

  • Responsible for managing a budget.

  • Ensure operational excellence by establishing key metrics and ensuring team goals and contractual commitments are met.

  • Establish and manage relationships with subject matter experts and appropriate management, with an objective of maintaining and building the business.

The position shift is from Monday to Friday either 1-10 pm ET or 2 -11 pm ET.

Education and Experience Required:

Typically a Bachelor's degree or equivalent experience required 6-8 related experience in customer support with proven managerial abilities

Knowledge and Skills:

  • People management responsibility.

  • Demonstrate some in-depth knowledge of corporate organization and policies.

  • Demonstrate business, technical or functional knowledge at the mastery level.

  • Demonstrate administrative or operations knowledge.

  • Demonstrate skills in project management, analysis, communication, scheduling, controlling and presentation.

  • Demonstrate management capability.

  • Familiar with the full portfolio of offerings, with detailed knowledge of services which are delivered out of their organization.

  • Ability to lead project teams.

  • Demonstrates detailed knowledge of support solutions.

  • Demonstrates thorough knowledge of industry drivers relating to TCE.

  • Called upon to create or implement strategic plans, goal setting, and Plan of Record management.

  • Knowledge of the company's financial management processes.

  • Forecast and manage to a budget.

About Hewlett Packard Enterprise

Tomorrow belongs to the fast, and Hewlett Packard Enterprise is in the acceleration business!

To help companies accelerate, we've created a new company, one that defines transformationand defies "business as usual". In the fast-paced, quick-release environment of the future, you need to be constantly ready for change, be resourceful, and be highly adaptable to the ever-changing business landscape.

HPE is an industry leading technology company that enables customers to go further, faster. With the industry's most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Hewlett Packard Enterprise is not only the company best equipped to build a bridge from where enterprise IT is today, to where it needs to be, but HPE is also an incredible place to build a career. As the only company that brings it allsoftware, hardware, services, and talented people with the right mindsetwe help organizations innovate, stay competitive, and quickly turn ideas into value.

Job:

Services

Job Level:

Manager_1

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Success Manager

Citrix Systems Inc.

Posted 2 days ago

VIEW JOBS 11/12/2018 12:00:00 AM 2019-02-10T00:00 We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU! Job Description: Citrix is the cloud company that enables mobile workstyles - powerful, new ways to connect with people and information on-demand from anywhere. As the workplace and workforce continues to rapidly evolve, our aspiration is to create a seamless continuum between work and life, so people are free to work whenever, wherever and however they choose. Citrix Cloud Citrix Cloud allows customers and partners to manage all Citrix technologies within a unified control plane. Leveraging this cloud-based approach means reduced infrastructure, centralized control and SaaS-style updates, contributing to lower administration cost and complexity. For more details: https://www.citrix.com/products/citrix-cloud/ As a Customer Success Manager, you will work with the growing number of Citrix Cloud Enterprise Clients to manage the customer and/or partner relationship through their entire Citrix Cloud Customer Lifecycle. Customer Success Managers act as an advisor for product and strategic decisions. In this role, you will plan, manage and execute communication and training programs that directly support the ongoing success and adoption of the Citrix Cloud services. You will provide thought leadership and actionable recommendations to ensure customers take full advantage of the Citrix Cloud service portfolio and product capabilities. You will understand that building customer/partner relationships is both an art and a science, leveraging industry-proven product adoption methodologies to influence and drive behavior change. Responsibilities: * Understand customer's business strategies and apply our proven Customer Success methodology to lead them through all phases of the implementation journey, with a focus on adoption and customer outcomes. * Facilitate relationships between business and technical teams, identifying business drivers and processes, understanding user-centric design, and providing technical expertise related to Citrix products and the customer's technology environment * Responsible for contributing directly to Citrix product line and delivering on key organizational metrics * Analyze and assess complex processes and systems of customer's business to ensure solution will meet the needs of the end users * Lead stakeholder engagement and organizational readiness program, leadership alignment, change impact analysis, education, communications, product adoption, and active use * Advise customers on business process enhancements based on best practices, business knowledge, and visibility into current vs. future state product capabilities * Participate in the sales cycle as needed to gather requirements, formulate delivery approach, and develop a proposal/post-sale engagement plan * Create customer adoption benchmarks and forecasts based on defined business use cases Requirements: * Bachelor's degree * 5 - 10 years experience in Customer Success management with a proven record of successful delivery of SaaS customer implementations * Excellent communication skills, including presentations and written documents * Professionalism and confidence to work closely with, and advise, senior executives * Excellent problem solver, ability to work cross-functionally to deliver results * Ability to work both independently and collaboratively, think creatively and take on challenges, and proactively solve problems to successfully deliver projects * LI-AR1 #JD Functional Area: Project Mgmt (Client Services) About us: Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we're all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You'll enjoy our workstyle within an incredible culture. We'll give you all the tools you need to succeed so you can grow and develop with us. Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at taoperations@citrix.com for assistance. If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications. Citrix Systems Inc. Alpharetta GA

Storage Customer Solution Center Manager

Expired Job

Hewlett Packard Enterprise