Storage Customer Solution Center Manager
For HPE's Customer Solution Center, the customer is at the center of everything we do.
From Warranty to Datacenter Care, we support our customers and help them accelerate their business. Our award-winning centers support 18 languages in more than 100 countries, ensuring our customers always have the support they need. Our focus on the customer, coupled with our drive for the highest quality and constant innovation, create a center where we can build Customers for Life.
The CSC's highly skilled technical teams help our customers through every stage of the new style of business, powered by IT. We provide remote (offsite) service and support; customer access; pre-sales, post-sales, and service delivery. Our technical teams focus on solving a variety of complex business system and application problems for customers, onsite engineering teams, and Authorized Service Providers on standard, specialized or highly complex systems.
Our goal is to provide a superior customer experience that is unmatched in the industry, giving our Customers the winning edge to accelerate their success.
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Manage area(s), or team(s) of company employees with well- defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.
Generally sets work activities of teams providing remote (offsite) service; customer service delivery to solve various business systems and applications problems for customers: onsite engineering personnel: and Authorized Service Providers.
Services are provided on standard, specialized or complex systems.
May be responsible for leading, managing, sponsoring or participating on projects.
Responsible for managing a budget.
Ensure operational excellence by establishing key metrics and ensuring team goals and contractual commitments are met.
Establish and manage relationships with subject matter experts and appropriate management, with an objective of maintaining and building the business.
The position shift is from Monday to Friday either 1-10 pm ET or 2 -11 pm ET.
Education and Experience Required:
Typically a Bachelor's degree or equivalent experience required 6-8 related experience in customer support with proven managerial abilities
Knowledge and Skills:
People management responsibility.
Demonstrate some in-depth knowledge of corporate organization and policies.
Demonstrate business, technical or functional knowledge at the mastery level.
Demonstrate administrative or operations knowledge.
Demonstrate skills in project management, analysis, communication, scheduling, controlling and presentation.
Demonstrate management capability.
Familiar with the full portfolio of offerings, with detailed knowledge of services which are delivered out of their organization.
Ability to lead project teams.
Demonstrates detailed knowledge of support solutions.
Demonstrates thorough knowledge of industry drivers relating to TCE.
Called upon to create or implement strategic plans, goal setting, and Plan of Record management.
Knowledge of the company's financial management processes.
Forecast and manage to a budget.
About Hewlett Packard Enterprise
Tomorrow belongs to the fast, and Hewlett Packard Enterprise is in the acceleration business!
To help companies accelerate, we've created a new company, one that defines transformationand defies "business as usual". In the fast-paced, quick-release environment of the future, you need to be constantly ready for change, be resourceful, and be highly adaptable to the ever-changing business landscape.
HPE is an industry leading technology company that enables customers to go further, faster. With the industry's most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.
Hewlett Packard Enterprise is not only the company best equipped to build a bridge from where enterprise IT is today, to where it needs to be, but HPE is also an incredible place to build a career. As the only company that brings it allsoftware, hardware, services, and talented people with the right mindsetwe help organizations innovate, stay competitive, and quickly turn ideas into value.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.
Hewlett Packard Enterprise