Stop Loss Support Specialist

Voya Minneapolis , MN 55415

Posted 1 week ago

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Profile Summary:

Voya Financial is looking to hire a Stop Loss Support Specialist. This role will review complex claims and/or related situations, makes decisions that may require deviating from normal guidelines and must use discretion and critical thinking in decision-making.

Profile Description:

  • Review complex claims and/or situations and make informed decisions that may require judgment by providing directions on excess risk claims.

  • Respond to internal and external claim or reporting inquiries from managers, brokers, general agents and administrators.

  • Responsible for providing direction, developing, training, and mentoring less experienced claims staff, including completing audits and providing feedback.

  • Manage claim suspense accounts that will ensure accurate claim processing, appropriate financial reporting, and controls.

  • Manage mid-policy period and year end audit.

  • Assist in developing and implementing process improvement.

  • Participate and/or facilitate various department and/or company project and special initiatives

  • Other duties and projects as assigned

Knowledge & Experience:

  • Bachelor's Degree or equivalent experience [Minimum 5-7 years claims or insurance experience]

  • Knowledge of industry related claim systems and practices

  • Must be proficient in MS Excel (macros, pivots and formulas)

  • Proven analytical and problem solving skills and attention to detail

  • Demonstrated leadership skills

  • Excellent interpersonal and negotiation skills

  • Excellent written and oral communication skills

#LI-NA1

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.

  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.

  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.

  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.

  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.

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Stop Loss Support Specialist

Voya