Want more than just a job? Join Forever 21's Retail Operations Team and showcase your fashion retail skills while working with our exceptional retail staff!
Position: Stock Manager
Department: Remote-Store Operations
Reports to: Store Manager
Direct Reports: Yes
FLSA Status: Non-Exempt
Location: 540 N. Michigan Ave., Chicago, IL 60611
The Stock Manager will be responsible for managing all store merchandise handling processes, including shipments, markdowns, replenishments, return of damage/defective merchandise, stock room organization, supply/facilities replenishment, return to vendor service, and loss prevention within the stock room. The Stock Manager will also execute operative strategies to support the merchandising team regarding sales floor product placement in the most efficient, organized manner.
Drive sales by managing the execution of shipment processing, replenishment, signage, and markdown procedures
Perform audits and transfer damaged or defective merchandise and re-ticket according to company guidelines
Communicate daily goals and priorities to Associates, redirecting activities as needed to achieve productivity standards
Provide training, coaching, feedback and recognition to the Stock team. This includes creating development plans directed at performance and career growth for direct reports and oneself.
Support efforts to reduce in-store shrink activity through education, awareness, and compliance
Assist in talent selection, training, coaching, and engagement, retention, and recognition initiatives for Associates
Monitor daily payroll planner, adjusting schedules accordingly, and completing register audits as necessary
Ensure a clean, safe and hazard-free shopping and working environment which includes maintaining the back of house standards to positively impact the Associate experience
Execute all emergency and downtime operating procedures as appropriate, ensuring compliance to all Federal, Provincial, State, and company employment requirements
Verify stockroom and stockroom activities meet safety requirements which consists of reporting any employee accidents
Ensure all delivery information is accurately reported to verify all shipment-related paperwork meet audit requirements
Generate and analyze field merchandise reports (Zero Seller, Department Performance) to make necessary product placement/adjustments based on selling and field merchandise reports