Stock Handler/ Customer Service Representative
Location: New York, NY
Duration: 12 months
Establish, maintain and develop effective relationships with IBOs using the Center especially IBO leaders (Diamonds and above) - serving as an Amway Brand Ambassador representing the Company values, products, brand and service levels. Provide exemplary customer service to all IBO leaders, IBOs and customers, assisting them with all aspects of business being conducted at the Center.
Possess a basic understanding of Amway product knowledge to respond to IBO questions on product and brand proposition.
Stay abreast of Amway new product launches and brand features.
Implement and support product promotions, activation initiatives and IBO events
Promote and highlight the services available at the Center, such as product purchase, registrations & renewals, sampling/demos, conference room rentals, and Amway courses.
Be vigilant in reporting loss/theft and report any suspicions through proper channels.
Resolve IBO and prospect/guest issues effectively.
Create an environment that promotes prospecting, merchandising, buying, retailing and training by:
Support the product stocking and replenishment on shelves and displays according to the Amway approved Planograms.
Help maintain a safe and clean business Center.
Maintain & organize stock room and inventory resource levels as needed to support IBO purchasing needs and protect Co assets
Adhere and implement company policies with respect to store operations, asset protection and IBO interactions and standards of conduct.
Provide timely feedback to managers regarding IBO interactions and other operational issues
Collaborate with managers and support all efforts to operate and improve the Center efficiently.
Receive product shipment when needed.
High School Diploma
Prior experience in a Customer Service or retail environment
Excellent interpersonal and customer service skills
Desire to succeed in a unique, fast-paced retail environment
Bilingual (Spanish, Korean, or Mandarin) required
Prior experience in consumer-packaged goods, marketing, or as a product representative a plus
Ability to problem solve
Displays strong initiative and teamwork capabilities
Demonstrates a strong work ethic
As an equal opportunity employer, ICONMA prides itself on creating an employment
environment that supports and encourages the abilities of all persons regardless of race,
color, gender, age, sexual orientation, citizenship, or disability.