Golden Entertainment, Inc. Laughlin , NV 89029
Posted 7 days ago
Summary:
Responsible for assisting with the day to day operation and direct supervision of assigned activities within the department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.
Essential Functions and Responsibilities:
Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
Makes recommendations pertaining to terminating, and measuring the performance of the staff on the assigned shift
Coordinates with the Director of Stewarding and Manager of Stewarding to ensure all assigned areas are kept clean and within health, safety and sanitation guidelines
Acts as the first level of management in escalated situations during the assigned shift
Set up and tear down banquet functions and catering events
Maintain a positive working relationship with Health Department
Ensures Director of Stewarding and Manager of Stewarding are aware of any staffing level concerns based on business needs
Implement and ensure consistent execution of preventative maintenance programs
Regularly communicate with back of house management to ensure operations run smoothly
Ensure staff has all necessary tools to effectively perform their job duties
Handle the Manager of Stewarding responsibilities, when needed
ServSafe training will be required
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
Perform other duties as assigned
Requirements:
Qualifications
1 year of previous experience managing within a Stewarding department preferred
Stewarding management experience within the hospitality industry preferred
Working knowledge of kitchen equipment and sanitation guidelines
Previous experience managing within a union contract preferred
Ability to effectively communicate and lead in small groups, as well as on an individual-basis
ServSafe certification preferred
Moderate computer skills
At least 21 years of age
Ability to effectively communicate in English, both written and verbal
Bi-lingual preferred
Proven experience providing high level of guest service
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Health
Driver's License
10-year DMV Printout
Physical Requirements
Frequently push and/or pull up to 250 lbs.
Frequently lift and/or carry up to 75 lbs. at floor, knee, waist, and/or chest levels, and over head
Occasionally bend, reach, climb, squat, kneel, sit, communicate via radio and paging system, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity
Frequently stand and walk
Constant use of hearing and vision
Work Environment Potential Conditions
Indoor and outdoor
Smoky and noisy
Extreme hot and cold temperatures, including humidity
Slippery surfaces, chemical agents, and exposure to dust, fumes and/or gases
Extreme heights
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
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Golden Entertainment, Inc.