Steward Supervisor

Eldorado Resorts, Inc. Pompano Beach , FL 33073

Posted 1 week ago

THE PROPERTY

Located just 20 minutes north of the Ft. Lauderdale, FL sandy beaches, Isle Casino Racing Pompano Park is home to 1,500 slots, 40 poker tables, electronic blackjack and craps, five restaurants, and racing amenities that include a high-tech sports bar and wagering area overlooking the track. The Isle's 660 team members are dedicated to providing our guests with an exceptional gaming and entertainment experience. For more information, visit www.islepompanopark.com and follow us on Facebook and Instagram.

THE JOB

JOB SUMMARYResponsible for maintaining control of sanitation and general maintenance in the kitchens and equipment, assuring proper working order and storage.ESSENTIAL DUTIES & RESPONSIBILITIES

  • Must oversee the stewards in the cleaning and storage of all wares in Food & Beverage, including all major equipment.

  • Responsible for scheduling the cleaning of all areas, equipment, and for organizing inventory.

  • Must inspect the kitchens, workrooms, and equipment for cleanliness and general order.

  • Responsible for ensuring the staff is disposing of trash, grease, chemicals and food according to health department standards.

  • Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.

  • Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.

  • Add maintain employee files and attendance records.

  • Responsible for hiring, interviewing, scheduling, disciplining and evaluating all staff. Monitor staffs start times, breaks and ending times.

  • Responsible for directing the efficient and effective cleaning of all areas, inclusive of walls and floors.

  • Responsible for proper chemical use, chemical inventory, and ordering of supplies.

  • Perform other duties as assigned or requested by any member of management

KNOWLEDGE, SKILLS & ABILITIES

  • A high school diploma or GED equivalent and 2 years experience in a supervisor or lead role in a kitchen environment.

  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions.

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Able to stand for long periods of time.

  • Frequent pushing, pulling, bending and lifting.

  • Work environment may include smoke and variable temperature, lighting and noise levels.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

WHO WE ARE

Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-six properties in twelve states, including Colorado, Florida, Illinois, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, New Jersey, Ohio, and West Virginia. In aggregate, Eldorado's properties feature approximately 28,000 slot machines and VLTs and 600 table games, over 12,500 hotel rooms and nearly 18,000 of the best Team Members in the industry!

Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence. For more information about Eldorado Resorts, please visit www.eldoradoresorts.com and be sure to like us on Facebook!


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Steward Supervisor

Eldorado Resorts, Inc.